The Central Washington University Office of Continuing Education

Retail Customer Service Skills Training

HOURS: 120
CODE: GES236
FEES: $850.00 USD

Overview

The Retail Customer Service Skills Training Certificate Program prepares students with the skills and knowledge needed for successful careers in today’s retail world. This is an excellent option for those already working in a retail environment and wanting to advance in their careers or for those interested in starting new retail jobs. The program emphasizes customer service skills that can be applied in a wide variety of retail settings.

Objectives

The program emphasizes customer service skills that can be applied in a wide variety of retail settings. The course includes the following topics:

  • Providing an excellent customer experience
  • Building customer loyalty
  • Dealing with difficult customers
  • Building communication skills
  • Managing Time
  • Working in teams
  • Managing yourself and others
  • Becoming successful in the retail world
  • Identifying retail workplace challenges and opportunities
Contact Us Today!
877.221.5151

Benefits

  • Learn in-demand job skills
  • Start anytime
  • Set your own pace
  • Affordably priced