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Home > Training Programs > Other > Help Desk Analyst: Tier 1 Support Specialist
Contact: Muddassir Katchi
ctp.support@360training.com
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Help Desk Analyst: Tier 1 Support Specialist

help-desk-jobs
$1,495.00 (USD)

OVERVIEW

OBJECTIVE

DETAILS

The computer support industry is one of the fastest-growing fields, and there is every indication that this growth will continue. This program uniquely prepares you to work as a support specialist by focusing on the business needs of the customer, establishing credibility and trust, and handling the most difficult customer scenarios. You'll learn about problem solving and troubleshooting, team dynamics, and interpersonal communication skills. You'll also get a broad overview of the back-office operations of a support center, and the common industry tools and technologies used in providing exceptional customer support.

Upon registering, you're given six months to complete the program.

OUTLINE

REQUIREMENTS

PREREQUISITES

INSTRUCTOR

FAQS

REVIEWS

360 Training

200 Academy Drive, Ste. 260
Austin, TX 78704 US
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