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Hotel Management

Build real-world hotel management skills across front office, housekeeping/maintenance, food & beverage, security, finance, marketing, HR, compliance, and sustainability—then validate readiness through a final exam and an applied capstone project. 
Hotel-Management
$995.00 (USD)
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Overview

Objective

What you will learn

  • Explain how core hotel departments integrate to deliver a seamless, high-quality guest experience.
  • Execute front office procedures and apply guest-relations best practices, including conflict resolution and service recovery.
  • Manage quality, safety, and operational consistency through housekeeping standards, maintenance fundamentals, and risk mitigation systems.
  • Apply budgeting, forecasting, accounting fundamentals, and revenue management strategies to optimize profitability.
  • Plan and manage marketing, sales, events, HR systems, compliance requirements, and modern priorities like technology and sustainability.

How you will benefit

  • Be prepared to step into hotel leadership with cross-department operational competence—reducing costly mistakes and improving guest consistency.
  • Strengthen guest satisfaction and loyalty through professional guest relations, service recovery, and front-line excellence.
  • Improve profitability and decision-making by confidently managing budgets, forecasts, and revenue strategy (without playing “guess the occupancy rate”).
  • Reduce risk and protect your brand through safety, security, emergency readiness, and compliance-focused operations.
  • Graduate with validated readiness through a comprehensive final exam and a capstone project that mirrors real hotel management challenges and expectations.

Outline

Requirements

Prerequisites

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Bonny Eagle Adult Education

290 Parker Farm Rd.
Buxton, ME 04093 US
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