Certified Clinical Medical Assistant (CCMA) (Voucher Included)

Clinical medical assistants are versatile and valuable members of the healthcare team who can handle a broad range of duties, including reception, telephone, scheduling, accounts receivable, data entry, vital signs, patient history, oral and parenteral medications, phlebotomy, assisting with exams, patient education, minor office procedures, ECGs, and laboratory testing.  The greatest value of a medical assistant is in helping physicians optimize their office flow, which allows for more patients to be seen. 

Job growth for medical assistants will result from:

• The increased medical needs of an aging population.
• The increased number of Americans who are covered by health insurance.
• Healthcare reform that is shifting care from hospitals to clinics and ambulatory care.

• Demonstrate basic medical terminology knowledge
• Summarize the HIPAA Privacy Rule and HIPAA Security Rule
• Explain the information contained in different types of medical records.
• Discuss government and private insurances.
• Identify the functions of the major body systems
• Demonstrate how to write a chief complaint and obtain a patient history
• Describe how to measure vital signs
• Discuss the importance of medical and surgical asepsis
• Summarize the basic guidelines for administration of injections
• Identify the three methods used to perform venipuncture

Clinical medical assistants are skilled multi-taskers who help to maximize the productivity of the healthcare team. Medical assistants enable a healthcare facility to operate more efficiently, which increases revenue and provides a positive experience for patients.

In this course, you will medical terminology, medical law and ethics, HIPAA rules, scheduling systems, patient check-in and check-out, contents of a medical record, anatomy, pathophysiology, pharmacology, nutrition, phlebotomy theory, injections, and routine treatment and laboratory duties.

You will also learn medical terms an their application. You'll start by learning the origins of medical words and how to recognize prefixes and suffixes used in medical terminology. Then you'll learn about the body as a whole and how to differentiate cells, tissues, organs, systems, and cavities. Next, you'll learn to define and describe the function of each system of the human body. This knowledge will help you take the next step in your medical career or education.

You will be also able to take the Certified Clinical Medical Assistant (CCMA) national certification exam offered by National Healthcareer Association (NHA). This course includes a voucher which covers the fee of the exam. Upon completion of the course, you will also have the opportunity to gain access to our Externship Starter Kit.

I. Becoming a Medical Assistant                                  
    A. Qualities of a Medical Assistant
    B. Job Duties
    C. Certification
    D. Scope of Practice
    E. Ambulatory Healthcare Settings
    F. The Healthcare Team

II. Managing Stress and Improving Communication              
    A. Stress and Burnout
    B. Types of Communication
    C. Barriers to Effective Communication
    D. Patient Interview Techniques
    E. The Stages of Grief

III. Law, Ethics and Healthcare                                                                        
    A. Health Insurance Portability and Accountability Act (HIPAA)
    B. Americans with Disabilities Act (ADA)
    C. Occupational Safety and Health Administration (OSHA)
    D. Informed Consent
    E. Advance Directives
    F. Ethical Guidelines for Healthcare Providers
    G. Medical Identify Theft

IV. Improving Your Medical Office                                                                 
    A. The Reception Area
    B. The Medical Receptionist
    C. Safety Issues
    D. Opening and Closing the Facility

V. Computers in the Ambulatory Care Setting                                         
    A. Use of Computers in the Medical Office
    B. Electronic Medical Record (EMR) and Electronic Health Record (EHR)
    C. Safeguarding Protected Health Information (PHI)
    D. Cloud Computing
    E. Mobile Health (mHealth)

VI. Telecommunications and Patient Scheduling                                     
    A. Telephone Techniques
    B. Faxing
    C. Emails
    D. Patient Portal
    E. Patient Scheduling Methods
    F. Cancellations and No Shows
    G. Dealing with Irate Patients         

VII. Enhancing the Patient Experience
    A. Patient-Centered Medical Home
    B. First Impressions
    C. Patient Kiosk
    D. Practice Website
    C. Concierge Medicine
    D. Telemedicine

VIII. Managing Medical Records                                                                        
    A. Purposes of Medical Records
    B. Electronic, Paper and Hybrid Medical Records
    C. Categories of Medical Records
    D. Flow Sheets
    E. SOAP Notes
    F.  Filing Paper Records
    G. Release of Information (ROI)
    H. Personal Health Record (PHR)

IX. Written Communication                                                                               
    A. Components of a Business Letter
    B. Proofreading
    C. Meeting Agendas
    D. Business Emails

X. Working with Medical Documents                                                          
    A. Purposes of Medical Records
    B. Types of Medical Records:
    C. Chart Notes
    D. History & Physicals (H&Ps)
    E. Operative Reports
    F. Consultations
    G. Discharge Summaries
    H. Radiology and Imaging Reports
    I. Pathology Reports
    J. Procedure Reports
    K. Laboratory Reports
    L. Medical Transcriptionist/Medical Scribe
    M. Electronic Signatures

XI. Medical Billing and Coding:  An Overview                                            
    A. Health Insurance Terms
    B. Private and Government-Sponsored Insurers
    C. Code Sets:  ICD-10-CM/PCS, CPT, HCPCS Level II
    D. CMS-1500 and UB-04
    E. Electronic Claims
    F. Pre-authorizations
    G. Medical Necessity         
    H. Explanation of Benefits (EOBs)
    I.  Fair Debt Collection Practices Act
    J. Advance Beneficiary Notice (ABN)

XII. Daily Financial Practices                                                              
    A. Accounts Receivable and Accounts Payable
    B. Provider Fees
    C. Improving Patient Payments
    D. Claims Denial Strategies
    E. Practice Management Software
    F. Managing Patient Accounts
    G. Petty Cash
            
XIII. The Administrative Medical Assistant as Office Manager
    A. Qualities of an Office Manager
    B. Job Duties
    C. Policy & Procedure Manual
    D. Staff Meetings
    E. Physician Credentialing
    F. Clinical Documentation Improvement (CDI)
    G. Practice Websites

XIV. Major Body Systems                                                                                     
    A. Integumentary System
    B. Musculoskeletal System
    C. Circulatory System
    D. Lymphatic System
    E. Immune System
    F. Respiratory System
    G. Digestive System
    H. Urinary System
    I. Nervous System
    J. Endocrine System
    K. Special Senses
    L. Reproductive System                

XV. Pathophysiology                                                                                            
    A. Skin Disorders
    B. Endocrine Disorders
    C. Nervous System Disorders
    D. Digestive System Disorders
    E. Respiratory System Disorders
    F. Circulatory System Disorders
    G. Urinary System Disorders
    H. Musculoskeletal System Disorders
    I. Eye and Ear Disorders
    J. Lymphatic and Immune System Disorders
    K. Reproductive System Disorders
                             
XVI. Pharmacology                                                                                                 
    A. Medical Uses of Drugs
    B. Drug Regulations
    C. Controlled Substances
    D. Drug Classifications
    E. Drug Actions
    F. Common Abbreviations
    G. Routes of Administration
    H. Drug Names
    I. Drug Formularies
    J. Dose Calculations             

XVII. Nutrition and Special Diets                                                                         
    A. Importance of Nutrition
    B. Types of Nutrients
    C. Healthy Diets
    D. Therapeutic Diets
                            
XVIII. The Chief Complaint and Patient History                              
    A. Preparing for the Patient
    B. Chief Complaint
    C. Medical History
    D. Approaching Sensitive Topics
    E. Charting
                             
XIX. Recording Vital Signs                                                                                    
    A. Temperature
    B. Blood Pressure
    C. Pulse
    D. Respiration
    E. Height and Weight
    F. Body Mass Index

XX. The Physical Examination                                                                           
    A. Methods of Examination
    B. Examination Positions
    C. Equipment and Supplies
    D. Preparing the Patient
    E. Order of the Examination
    F. After the Examination

XXI. Specialty Exams and Procedures                                              
    A. Prenatal Examination
    B. Gynecology Examination
    C. Pediatric Examination
    D. Geriatric Examination
    E. Visual Acuity Testing
    F. Pulse Oximetry
    G. Ear Irrigation

XXII. Medical Asepsis and Infection Control                                                   
    A. Medical Asepsis
    B. Microorganisms
    C. Infection Cycle
    D. Transmission-Based Precautions
    E. Bloodborne Pathogens
    F. Other Potentially-Infectious Materials
    G. Personal Protective Equipment
    H. Needlestick Injuries
    I. Standard Precautions
    J. Infection Control

XXIII. Surgical Asepsis and Sterilization Techniques                                     
    A. Surgical Asepsis
    B. Methods of Sterilization
    C. Sterile Field
    D. Preoperative Procedures
                             
XXIV. Surgical Instruments                                                                                    
    A. Cutting and Dissecting Instruments
    B. Grasping and Clamping Instruments
    C. Dilators, Scopes, and Probes
    D. Retracting and Exposing Instruments
    E. Care of Surgical Instruments
    F. Chemical Cautery
    G. Electrosurgery
    H.  Cryosurgery
    I. Laser Surgery             

XXV. Assisting with Minor Office Surgeries                                                    
    A. Informed Consent
    B. Patient Preparation
    C. Preoperative Skin Cleansing
    D. Postoperative Instructions
    E. Wound Care
    F. Suture and Staple Removal
    G. Applying a Sterile Dressing

XXVI. Introduction to the Medical Laboratory                                                
    A. Purposes of Laboratory Testing
    B. Types of Clinical Laboratories
    C. Laboratory Departments
    D. CLIA     
    E. Laboratory Requisitions
    F. Laboratory Reports
    G. Urinalysis
                                             
XXVII. Basic Microbiology        
    A. Bacteriology
    B. Mycology
    C. Parasitology
    D. Virology
    E. Immunology
                                                                                                             
XXVIII. Introduction to Phlebotomy                                                                      
    A. Composition of Blood
    B. Supplies
    C. Order of Draw
    D. Venipuncture Methods
    E. Venipuncture Sites
    F. Specimen Identification
    G. Capillary Puncture
    H. Quality Assurance          

XXIX. Basic Hematology                                                                                          
    A. Red Blood Cells
    B. White Blood Cells
    C. Platelets
    D. Coagulation Studies
    E. Blood Count Tests
            
XXX. Electrocardiogram                                                                                          
    A. Electrical Conduction System of the Heart
    B. Cardiac Cycle
    C. Normal Sinus Rhythm
    D. Arrhythmias
    E. 12-Lead ECG
    F. Multichannel ECG
    G. Waveform Components
    H. Common Artifacts
    I. Electrophysiology
    J. Holter monitor
    K. Automated External Defibrillator
                             
XXXI. Administering Noninjectable Medications                                           
    A. Medication Order
    B. Six Rights of Medication Safety
    C. Medication Label
    D. Administration of Oral Medications
    E. Administration of Inhaled Medications
    F. Medication Errors
                
XXXII. Basic Guidelines for Administration of Injections              
    A. Intradermal Injections
    B. Subcutaneous Injections
    C. Intramuscular Injections
    D. Syringes
    E. Needles
    F. Withdrawing Medication from a Vial or Ampule
    G. Tuberculin Skin Test      

XXXIII. Diagnostic Imaging                                                                       
    A. X-Rays
    B.  Ultrasonography
    C. CT Scans
    D. MRI Scans
    E. Nuclear Medicine Scans

XXXIV Rehabilitation and Treatment Modalities                                             
    A. Physical Therapy
    B. Occupational Therapy
    C. Speech Therapy
    D. Sports Medicine
    E. Proper Body Mechanics
    F. Care for a Falling Patient
    G. Wheelchair Safety
    H. Transfer Techniques

XXXV. First Aid Techniques                                                                                     
    A. Types of Wounds
    B. Burns
    C. Musculoskeletal Injuries
    D. Choking
    E. Syncope
    F. Poisoning

XXXVI. Emergencies in the Medical Office                                                                                 
    A. Anaphylaxis
    B. Cardiac Arrest
    C. Asthma
    D. Shock
    E. Seizures             
    F. Diabetic Emergencies
    G. Crash Cart

Medical Terminology

1. Introduction to Medical Terminology
2. The Musculoskeletal System
3. The Cardiovascular System
4. The Lymphatic and Immune Systems
5. The Respiratory System
6. The Digestive System
7. The Urinary System
8. The Nervous System
9. The Special Senses the Eyes and Ears
10. The Integumentary System
11. The Endocrine System
12. The Reproductive System
13. Diagnostic Procedures, Nuclear Medicine, Pharmacology

 

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows XP or later.
• Mac: OS X Snow Leopard 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word (not included in enrollment).
• Windows Media Player or a similar program.
• Adobe Flash Player. Click here to download the Flash Player.
• Adobe Acrobat Reader. Click here to download the Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Medical Terminology for Health Professions
• Administrative Medical Assisting, Lindh, Tamparo, Dahl, Morris, Correa
• Clinical Medical Assisting, Lindh, Tamparo, Dahl, Morris, Correa

Prerequisites:

There are no prerequisites prior to enrolling in this course.

You need a high school diploma or GED in order to take the CCMA exam.

1.  Can I register for programs if I am an international student?

Yes, because ed2go programs are online you never have to actually travel to the school.  Most schools offer telephone or online registration.

2.  How long does it take to complete a program?

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register, you’ll receive twelve (12) months to complete the program.

3.  What if I don't have enough time to complete my program within the time frame provided?

The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

4.  Do I have to buy additional materials?

No

5.  Can I get financial assistance?

ed2go courses are non-credit courses, so they do not qualify for federal aid.  In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.  Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

6.  What happens when I complete the program?

Upon successful completion of the program, you will be awarded a certificate of completion. 

7.  Am I guaranteed a job?

ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases.  We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job.  Facilitators will also be available to use as a professional reference upon completion of the program.  Potential students should always do research on the job market in their area before registering.

8.  Who will be my instructor?

Each student is paired with a facilitator for one-on-one interaction.  The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance.  All of our facilitators are successful working professionals in the fields in which they teach.

9.  What software or hardware do I need in order to take online programs and what are the system requirements?

In order to take our online programs, you must have access to a computer and the Internet.  You can access the program contents from any Web-enabled computer.  You don’t have to use the same computer to log-in to the program every time.  We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

10.  Can I use a Mac?

Yes.

11.  How can I get more information about this program?

If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above).  If you are visiting us during non-business hours, please feel free to send us a question using the “Contact Us” form to the right.  You may also call us at 1-877-221-5151.  We will answer your questions promptly. 

12.  When can I start the program?

Our programs are all open enrollment.  You can register and start the program as soon as you are ready.

Please note:  Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

13.  Does this program prepare for a certification?

Yes.  After successfully completing the program, you will be able to take the Certified Clinical Medical Assistant (CCMA) national certification exam offered by National Healthcareer Association (NHA).   The registration fee for the exam is included with this program.