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Home > Training Programs > Hospitality > Retail Customer Service Skills Training
Contact: Sue Champagne
schampagne@asnuntuck.edu
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Retail Customer Service Skills Training

customer-service-skills-training
$850.00 (USD)

DETAILS

OUTLINE

I.    Retail Customer Service Skills Training Preparation Courses
    A.    Personal Management Skills   
        1. Sem. 1:  Stress Management, Dealing with Difficult People, Sexual Harassment in the Workplace
        2. Sem. 2:  Time Management Fundamentals and Techniques
    B.    Life and Career Skills
        1. Sem. 1:  Communication, Self Management, Work & Life Balance, Building Relationships
        2. Sem. 2:  Workplace Environment, Team Work, Workplace Innovation
    C.    Customer Service
        1. Sem. 1:  Building Customer Loyalty, Understanding the Customer, Service Standards
        2. Sem. 2:  Defining Service, Communicating, Resolving Problems
    D.    Managing Self and Others
        1. Sem. 1:  Communicating with Power, Budgeting, and Saving
        2. Sem. 2:  Managing Change, Motivation, Management Skills, Legal Issues

REQUIREMENTS

PREREQUISITES

INSTRUCTOR

FAQS

Asnuntuck Community College

170 Elm Street
Continuing Education
Enfield, CT 06082 US
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