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Amarillo College
Home > Training Programs > Other > ITIL Foundation (Voucher Included)
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ITIL Foundation (Voucher Included)

itil-foundation-certification
$795.00 (USD)

OVERVIEW

DETAILS

OUTLINE

  1. Introducing ITIL
  2. Service management and stakeholders
  3. Functions, roles and processes
  4. The service lifecycle
  5. Service Strategy key concepts
  6. Service Strategy processes
  7. Service Design key concepts
  8. Service Design processes (1)
  9. Service Design processes (2)
  10. Service Transition processes (1)
  11. Service Transition processes (2)
  12. Service Operation processes
  13. Service Operation functions
  14. CSI
  15. Roles
  16. Technology considerations
  17. The sample exam

REQUIREMENTS

PREREQUISITES

INSTRUCTOR

FAQS

Amarillo College

PO Box 447
Continuing Education
Amarillo, TX 79178 US
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