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Home > Training Programs > Operations > Call Center Supervisor

Call Center Supervisor

call-center-supervisor
$2,195.00 (USD)

OVERVIEW

The call center industry is rapidly evolving. Customers have more self-service options, so call centers are handling more advanced services. This course will prepare you for a supervisory role in a modern call center. You will gain the skills you need to effectively lead your team, including performance measurement, coaching, increasing morale, staff retention, tracking KPIs, quality assurance, and workforce management.

OBJECTIVE

OUTLINE

REQUIREMENTS

PREREQUISITES

INSTRUCTOR

FAQS

Aiken Technical College

PO Drawer 696
Workforce & Business Development
Aiken, SC 29802 US
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