Administrative medical assistants are skilled multi-taskers who direct the flow of patients through an office. Effective patient flow allows the practice to operate efficiently, increase revenue, and provide a positive experience for the patient.
This course offers valuable training in medical office management and legal, ethical, and regulatory concepts that are central to this field, including HIPAA compliance and third-party guidelines for filing insurance claims. You will gain hands-on, practical experience in medical billing and coding and work with the main coding manual ICD-10-CM, ICD-10-PCS, CPT, and HCPCS Level II. You will learn how to code diagnoses, services, and procedures for all systems of the body.
Medical Terminology is the language of medicine. You will study word parts and the structures and functions of the human body. You will also study disorders and medical procedures common to each body system, including musculoskeletal, cardiovascular, respiratory, digestive, nervous, endocrine, integumentary, genitourinary, lymphatic, and immune.
Upon completion of this course, you’ll be well prepared to find your place in this rewarding healthcare career. You will also be able to sit for the Certified Coding Associate (CCA) exam, offered by the American Health Information Management Association (AHIMA), and the Certified Medical Administrative Assistant (CMAA) exam, offered by National Healthcareer Association (NHA). This course includes vouchers which covers the fee of the above exams. This course can also prepare you to sit for the Certified Billing and Coding Specialist (CBCS) exam, however that exam fee is not included in enrollment.
Certified Medical Administrative Assistant
I. Becoming an Administrative Medical Assistant
A. Qualities of a Medical Assistant
B. Job Duties
C. Certification
D. Scope of Practice
E. Ambulatory Healthcare Settings
F. The Healthcare Team
II. Managing Stress and Improving Communication
A. Stress and Burnout
B. Types of Communication
C. Barriers to Effective Communication
D. Patient Interview Techniques
E. The Stages of Grief
III. Law, Ethics and Healthcare
A. Health Insurance Portability and Accountability Act (HIPAA)
B. Americans with Disabilities Act (ADA)
C. Occupational Safety and Health Administration (OSHA)
D. Informed Consent
E. Advance Directives
F. Ethical Guidelines for Healthcare Providers
G. Medical Identify Theft
IV. Improving Your Medical Office
A. The Reception Area
B. The Medical Receptionist
C. Safety Issues
D. Opening and Closing the Facility
V. Computers in the Ambulatory Care Setting
A. Use of Computers in the Medical Office
B. Electronic Medical Record (EMR) and Electronic Health Record (EHR)
C. Safeguarding Protected Health Information (PHI)
D. Cloud Computing
E. Mobile Health (mHealth)
VI. Telecommunications and Patient Scheduling
A. Telephone Techniques
B. Faxing
C. Emails
D. Patient Portal
E. Patient Scheduling Methods
F. Cancellations and No Shows
G. Dealing with Irate Patients
MIDTERM
VII. Medical Terminology: Word Parts, Plurals, Abbreviations
A. Importance of Medical Terminology
B. Understanding Word Parts: Roots, Prefixes, Suffixes
C. Abbreviations and Acronyms in Medical Records
D. Plural Endings
VIII. Managing Medical Records
A. Purposes of Medical Records
B. Electronic, Paper and Hybrid Medical Records
C. Categories of Medical Records
D. Flow Sheets
E. SOAP Notes
F. Filing Paper Records
G. Release of Information (ROI)
H. Personal Health Record (PHR)
IX. Written Communication
A. Components of a Business Letter
B. Proofreading
C. Meeting Agendas
D. Business Emails
X. Working with Medical Documents
A. Purposes of Medical Records
B. Types of Medical Record
C. Medical Transcriptionist/Medical Scribe
D. Electronic Signatures
XI. Medical Billing and Coding: An Overview
A. Health Insurance Terms
B. Private and Government-Sponsored Insurers
C. Code Sets: ICD-10-CM/PCS, CPT, HCPCS Level II
D. CMS-1500 and UB-04
E. Electronic Claims
F. Pre-authorizations
G. Medical Necessity
H. Explanation of Benefits (
EOBs)
I. Fair Debt Collection Practices Act
J. Advance Beneficiary Notice (ABN)
XII. Daily Financial Practices
A. Accounts Receivable and Accounts Payable
B. Provider Fees
C. Improving Patient Payments
D. Claims Denial Strategies
E. Practice Management Software
F. Managing Patient Accounts
G. Petty Cash
XIII. The Administrative Medical Assistant as Office Manager
A. Qualities of an Office Manager
B. Job Duties
C. Policy & Procedure Manual
D. Staff Meetings
E. Physician Credentialing
F. Clinical Documentation Improvement (CDI)
G. Practice Websites
FINAL
Medical Billing and Coding
I. Introduction to Medical Billing and Coding
A. Personal Qualifications
B. Career Opportunities
C. Certifications
II. Healthcare Law
A. HIPAA Privacy Rule and Security Rule
B. Protected Health Information
C. Fraud and Abuse
D. Stark Law
E. False Claims Act
III. Introduction to Health Insurance Terms
A. Health Insurance Terms
B. Managed Care
C. Healthcare Provider Terms
D. Third-Party Reimbursement Methods
IV. Pharmacology for Coders
A. Definition of Pharmacology
B. Generic and Brand Names
C. Drug Classifications
D. Therapeutic Uses of Medications
E. Routes of Administration
F. Formularies
G. Medication Lists
V. ICD-10-CM
A. Overview of ICD-10-CM
B. Format of ICD-10-CM
C. ICD-10-CM Coding Guidelines
D. ICD-10-CM Coding Conventions
E. Steps for Assigning ICD-10-CM Codes
VI. CPT and HCPCS Level II Coding
A. Healthcare Common Procedure Coding System
B. Organization of the CPT Code Book
C. CPT Coding Conventions
D. Organization of the HCPCS Level II Code Book
E. Steps for Assigning CPT and HCPCS Level II Codes
VII. Abstracting Information from Medical Documents
A. Coding from SOAP Notes
B. Coding from a Consultation Report
C. Coding from Operative Reports
D. Coding from Emergency Room Records
E. Coding from Procedure Reports
VIII. New Patients, Insurance Claims and EOBs
A. Electronic, Paper and Hybrid Medical Records
B. Practice Management Software
C. Patient Portal
D. Developing an Insurance Claim
E. New Patient Procedures
F. Medical Necessity
G. Explanation of Benefits (EOB)
H. Collection Practices
IX. Submitting Electronic Claims and CMS 1500
A. Electronic Data Interchange (EDI)
B. Electronic Claims Submission
C. 1500 Claim Form
D. National Uniform Claim Committee
X. Blue Cross/Blue Shield
A. Participating and Nonparticipating Providers
B. Allowable Fee
C. Usual, Customary and Reasonable (UCR)
D. Blue Shield Claims Submission
XI. Medicare
A. Medicare Parts A, B, C and D
B. Participating and Nonparticipating Providers
C. Advance Beneficiary Notice (ABN)
D. Supplemental Insurance
E. NCCI
F. Medicare Claims Submission
XII. Other Healthcare Programs
A. Medicaid
B. TRICARE
C. CHAMPVA
D. Workers’ Compensation
E. Claims Submission
XIII. ICD-10-PCS (Optional Lesson) Recommended if taking the CCA exam
A. Overview of ICD-10-PCS
B. ICD-10-PCS Code Structure
C. Index and Table Conventions
D. Code Components
E. Definitions Used in ICD-10-PCS
XIV. Survey of Hospital Billing
A. Hospital Revenue Cycle
B. Chargemaster
C. Master Patient Index
D. Prospective Payment Systems
E. Principal Diagnosis
F. Present On Admission
XV. Career Roadmap for Medical Billing and Coding – Find a Job Fast
A. Introduction (
Watch Intro Video)
B. Succeeding in the Gig Economy
C. Your Skills and Talents
D. Your Résumé and Cover Letter
E. Using Email and Social Media
F. Connecting with Others
G. Acing the Interview
H. Negotiating Your Salary
I. After You Land the Job
J. Review and Reflect
Medical Terminology
- Introduction to Medical Terminology
- The Musculoskeletal System
- The Cardiovascular System
- The Lymphatic and Immune Systems
- The Respiratory System
- The Digestive System
- The Urinary System
- The Nervous System
- The Special Senses the Eyes and Ears
- The Integumentary System
- The Endocrine System
- The Reproductive System
- Diagnostic Procedures, Nuclear Medicine, Pharmacology
Nancy Smith has over 30 years of experience in the healthcare industry. Her clinical experience includes working as a medical assistant for a network of rural health clinics, and as a medical coder, insurance claims specialist, and medical records auditor. She worked as a medical office manager for ten years, where she recruited and trained all medical assistants. Nancy holds a bachelor's degree in vocational education and has developed and taught medical assistant programs.
Shonda Miles is a Certified Professional Coder, Certified Professional Medical Auditor, and holds an Executive Masters of Business Administration, Master's Degree in Business Administration with a concentration in Human Resources and a Bachelor's degree in Business Administration (Management). Shonda Miles has over 6 years in the healthcare industry. Shonda has expertise in coding and chart auditing Inpatient, Outpatient, and ER medical records. She is a member of AAPC, NAMAS and ACHE. She is currently employed with a university hospital as a Compliance Auditor. She resides in Shreveport, LA.
Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm, AnnGrant Educational Services.
Bunny Reeves is the senior ambulatory surgery coder at the Maimonides Medical Center in Brooklyn, New York. She trains student coders at Maimonides Medical Center and previously trained and supervised entry-level coders at Staten Island's St. Vincent Medical Center. Reeves is a Certified Coding Specialist, accredited by the American Health Information Management Association (AHIMA).
LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and Medical Assisting. Currently she is employed as an HIM Analyst for a Long-Term Care establishment that is based out of Alabama. Previously she was employed as the lead instructor for the Allied Health Department for a local career institute. LaTisha's field of expertise is in the area of physician-based inpatient coding and Emergency Department coding. The certifications that she holds are as follows: a Registered Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, LaTisha received her ICD-10-CM/PCS Trainer Certification from American Health Information Association (AHIMA), where she is currently a member. LaTisha is also a member of the American Academy of Professional Coders (AAPC) and the National Healthcare Association (NHA) where she is a test proctor.
Lydia S. Stewart, RN, BSN, currently serves as the Revenue Cycle Manager at a large regional medical center. Lydia has been a Registered Nurse for 23 years, 15 of those years specializing in Critical Care Nursing and supervision. She is responsible for Medical Audits, Charge Capture, and governmental compliance audits and reviews. Lydia is a member of the Louisiana Medical Auditor Association and Healthcare Financial Management Association (HFMA).
Sharon L. Blackford, MA, BA, RMA, has over 30 years of experience in the medical field. She has a Master's degree in Organizational Management, a Bachelor's degree in Business Management, and has served as a Registered Medical Assistant since 1994. Sharon was an active duty Clinical Specialist in the U.S. Army for 10 years. Sharon later moved to the Gulf Coast to accept a position as the Director of Education of Blue Cliff College and was promoted to Campus Director.
1. Can I register for programs if I am an international student?
Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.
2. How long does it take to complete a program?
All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register, you’ll receive twelve (12) months to complete the program.
3. What if I don't have enough time to complete my program within the time frame provided?
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.
4. Do I have to buy additional materials?
No
5. Can I get financial assistance?
ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.
6. What happens when I complete the program?
Upon successful completion of the program, you will be awarded a certificate of completion. In addition, you will receive exam vouchers for the Certified Professional Coder (CPC) exam, offered by the American Academy of Professional Coders (AAPC) and the Certified Medical Administrative Assistant (CMAA) offered by National Healthcareer Association (NHA) after successful completion of the program and financial obligation.
7. Am I guaranteed a job?
ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.
8. Who will be my instructor?
Each student is paired with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.
9. What software or hardware do I need in order to take online programs and what are the system requirements?
In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don’t have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.
10. Can I use a Mac?
Yes
11. How can I get more information about this program?
If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above). If you are visiting us during non-business hours, please feel free to send us a question using the “Contact Us” form to the right. You may also call us at 1-877-221-5151. We will answer your questions promptly.
12. When can I start the program?
Our programs are all open enrollment. You can register and start the program as soon as you are ready.
Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.
13. Does this program prepare for a certification?
Yes, you will be prepared to sit for the Certified Coding Associate (CCA) exam, offered by the American Health Information Management Association (AHIMA) and the Certified Medical Administrative Assistant (CMAA) exam, offered by National Healthcareer Association (NHA) and receive exam vouchers after successful completion of the program and financial obligation.