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Ashland County-West Holmes Career Center
Home > Training Programs > Operations > Certified Quality Improvement Associate (CQIA)
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Certified Quality Improvement Associate (CQIA)

Certified Quality Improvement Associate (CQIA)
$995.00 (USD)

DETAILS

OUTLINE

I.             Welcome

II.            Introduction: A Jumpstart into Quality

III.           Pre-Test

IV.          Quality Concepts

     A.      Terms, concepts, and principles

     B.      Benefits of quality

     C.      Quality philosophies

V.            Team Basics

     A.      Team organization

     B.      Roles and responsibilities

     C.      Team formation and group dynamics

VI.          Continuous Improvement Techniques

     A.      Continuous improvement

     B.      Process improvement

     C.      Quality improvement tools

VII.         Customer-Supplier Relations

     A.      Internal and external customers and suppliers

     B.      Customer satisfaction

     C.      Supplier management

VIII.        Post-Test

REQUIREMENTS

PREREQUISITES

INSTRUCTOR

FAQS

Ashland County-West Holmes Career Center

1783 St. Rt. 60
Ashland, OH 44805 US
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