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The Certified Clinical Medical Assistant (CCMA) (Voucher Included) includes: Medical Terminology
Certified Clinical Medical Assistant (CCMA)

Certified Clinical Medical Assistant (CCMA) (Voucher Included)

Certified Clinical Medical Assistant (CCMA) (Voucher Included)
$2,495.00 (USD)





I. Becoming a Medical Assistant                                  
    A. Qualities of a Medical Assistant
    B. Job Duties
    C. Certification
    D. Scope of Practice
    E. Ambulatory Healthcare Settings
    F. The Healthcare Team

II. Managing Stress and Improving Communication              
    A. Stress and Burnout
    B. Types of Communication
    C. Barriers to Effective Communication
    D. Patient Interview Techniques
    E. The Stages of Grief

III. Law, Ethics and Healthcare                                                                        
    A. Health Insurance Portability and Accountability Act (HIPAA)
    B. Americans with Disabilities Act (ADA)
    C. Occupational Safety and Health Administration (OSHA)
    D. Informed Consent
    E. Advance Directives
    F. Ethical Guidelines for Healthcare Providers
    G. Medical Identify Theft

IV. Improving Your Medical Office                                                                 
    A. The Reception Area
    B. The Medical Receptionist
    C. Safety Issues
    D. Opening and Closing the Facility

V. Computers in the Ambulatory Care Setting                                         
    A. Use of Computers in the Medical Office
    B. Electronic Medical Record (EMR) and Electronic Health Record (EHR)
    C. Safeguarding Protected Health Information (PHI)
    D. Cloud Computing
    E. Mobile Health (mHealth)

VI. Telecommunications and Patient Scheduling                                     
    A. Telephone Techniques
    B. Faxing
    C. Emails
    D. Patient Portal
    E. Patient Scheduling Methods
    F. Cancellations and No Shows
    G. Dealing with Irate Patients         

VII. Enhancing the Patient Experience
    A. Patient-Centered Medical Home
    B. First Impressions
    C. Patient Kiosk
    D. Practice Website
    C. Concierge Medicine
    D. Telemedicine

VIII. Managing Medical Records                                                                        
    A. Purposes of Medical Records
    B. Electronic, Paper and Hybrid Medical Records
    C. Categories of Medical Records
    D. Flow Sheets
    E. SOAP Notes
    F.  Filing Paper Records
    G. Release of Information (ROI)
    H. Personal Health Record (PHR)

IX. Written Communication                                                                               
    A. Components of a Business Letter
    B. Proofreading
    C. Meeting Agendas
    D. Business Emails

X. Working with Medical Documents                                                          
    A. Purposes of Medical Records
    B. Types of Medical Records:
    C. Chart Notes
    D. History & Physicals (H&Ps)
    E. Operative Reports
    F. Consultations
    G. Discharge Summaries
    H. Radiology and Imaging Reports
    I. Pathology Reports
    J. Procedure Reports
    K. Laboratory Reports
    L. Medical Transcriptionist/Medical Scribe
    M. Electronic Signatures

XI. Medical Billing and Coding:  An Overview                                            
    A. Health Insurance Terms
    B. Private and Government-Sponsored Insurers
    C. Code Sets:  ICD-10-CM/PCS, CPT, HCPCS Level II
    D. CMS-1500 and UB-04
    E. Electronic Claims
    F. Pre-authorizations
    G. Medical Necessity         
    H. Explanation of Benefits (EOBs)
    I.  Fair Debt Collection Practices Act
    J. Advance Beneficiary Notice (ABN)

XII. Daily Financial Practices                                                              
    A. Accounts Receivable and Accounts Payable
    B. Provider Fees
    C. Improving Patient Payments
    D. Claims Denial Strategies
    E. Practice Management Software
    F. Managing Patient Accounts
    G. Petty Cash
XIII. The Administrative Medical Assistant as Office Manager
    A. Qualities of an Office Manager
    B. Job Duties
    C. Policy & Procedure Manual
    D. Staff Meetings
    E. Physician Credentialing
    F. Clinical Documentation Improvement (CDI)
    G. Practice Websites

XIV. Major Body Systems                                                                                     
    A. Integumentary System
    B. Musculoskeletal System
    C. Circulatory System
    D. Lymphatic System
    E. Immune System
    F. Respiratory System
    G. Digestive System
    H. Urinary System
    I. Nervous System
    J. Endocrine System
    K. Special Senses
    L. Reproductive System                

XV. Pathophysiology                                                                                            
    A. Skin Disorders
    B. Endocrine Disorders
    C. Nervous System Disorders
    D. Digestive System Disorders
    E. Respiratory System Disorders
    F. Circulatory System Disorders
    G. Urinary System Disorders
    H. Musculoskeletal System Disorders
    I. Eye and Ear Disorders
    J. Lymphatic and Immune System Disorders
    K. Reproductive System Disorders
XVI. Pharmacology                                                                                                 
    A. Medical Uses of Drugs
    B. Drug Regulations
    C. Controlled Substances
    D. Drug Classifications
    E. Drug Actions
    F. Common Abbreviations
    G. Routes of Administration
    H. Drug Names
    I. Drug Formularies
    J. Dose Calculations             

XVII. Nutrition and Special Diets                                                                         
    A. Importance of Nutrition
    B. Types of Nutrients
    C. Healthy Diets
    D. Therapeutic Diets
XVIII. The Chief Complaint and Patient History                              
    A. Preparing for the Patient
    B. Chief Complaint
    C. Medical History
    D. Approaching Sensitive Topics
    E. Charting
XIX. Recording Vital Signs                                                                                    
    A. Temperature
    B. Blood Pressure
    C. Pulse
    D. Respiration
    E. Height and Weight
    F. Body Mass Index

XX. The Physical Examination                                                                           
    A. Methods of Examination
    B. Examination Positions
    C. Equipment and Supplies
    D. Preparing the Patient
    E. Order of the Examination
    F. After the Examination

XXI. Specialty Exams and Procedures                                              
    A. Prenatal Examination
    B. Gynecology Examination
    C. Pediatric Examination
    D. Geriatric Examination
    E. Visual Acuity Testing
    F. Pulse Oximetry
    G. Ear Irrigation

XXII. Medical Asepsis and Infection Control                                                   
    A. Medical Asepsis
    B. Microorganisms
    C. Infection Cycle
    D. Transmission-Based Precautions
    E. Bloodborne Pathogens
    F. Other Potentially-Infectious Materials
    G. Personal Protective Equipment
    H. Needlestick Injuries
    I. Standard Precautions
    J. Infection Control

XXIII. Surgical Asepsis and Sterilization Techniques                                     
    A. Surgical Asepsis
    B. Methods of Sterilization
    C. Sterile Field
    D. Preoperative Procedures
XXIV. Surgical Instruments                                                                                    
    A. Cutting and Dissecting Instruments
    B. Grasping and Clamping Instruments
    C. Dilators, Scopes, and Probes
    D. Retracting and Exposing Instruments
    E. Care of Surgical Instruments
    F. Chemical Cautery
    G. Electrosurgery
    H.  Cryosurgery
    I. Laser Surgery             

XXV. Assisting with Minor Office Surgeries                                                    
    A. Informed Consent
    B. Patient Preparation
    C. Preoperative Skin Cleansing
    D. Postoperative Instructions
    E. Wound Care
    F. Suture and Staple Removal
    G. Applying a Sterile Dressing

XXVI. Introduction to the Medical Laboratory                                                
    A. Purposes of Laboratory Testing
    B. Types of Clinical Laboratories
    C. Laboratory Departments
    D. CLIA     
    E. Laboratory Requisitions
    F. Laboratory Reports
    G. Urinalysis
XXVII. Basic Microbiology        
    A. Bacteriology
    B. Mycology
    C. Parasitology
    D. Virology
    E. Immunology
XXVIII. Introduction to Phlebotomy                                                                      
    A. Composition of Blood
    B. Supplies
    C. Order of Draw
    D. Venipuncture Methods
    E. Venipuncture Sites
    F. Specimen Identification
    G. Capillary Puncture
    H. Quality Assurance          

XXIX. Basic Hematology                                                                                          
    A. Red Blood Cells
    B. White Blood Cells
    C. Platelets
    D. Coagulation Studies
    E. Blood Count Tests
XXX. Electrocardiogram                                                                                          
    A. Electrical Conduction System of the Heart
    B. Cardiac Cycle
    C. Normal Sinus Rhythm
    D. Arrhythmias
    E. 12-Lead ECG
    F. Multichannel ECG
    G. Waveform Components
    H. Common Artifacts
    I. Electrophysiology
    J. Holter monitor
    K. Automated External Defibrillator
XXXI. Administering Noninjectable Medications                                           
    A. Medication Order
    B. Six Rights of Medication Safety
    C. Medication Label
    D. Administration of Oral Medications
    E. Administration of Inhaled Medications
    F. Medication Errors
XXXII. Basic Guidelines for Administration of Injections              
    A. Intradermal Injections
    B. Subcutaneous Injections
    C. Intramuscular Injections
    D. Syringes
    E. Needles
    F. Withdrawing Medication from a Vial or Ampule
    G. Tuberculin Skin Test      

XXXIII. Diagnostic Imaging                                                                       
    A. X-Rays
    B.  Ultrasonography
    C. CT Scans
    D. MRI Scans
    E. Nuclear Medicine Scans

XXXIV Rehabilitation and Treatment Modalities                                             
    A. Physical Therapy
    B. Occupational Therapy
    C. Speech Therapy
    D. Sports Medicine
    E. Proper Body Mechanics
    F. Care for a Falling Patient
    G. Wheelchair Safety
    H. Transfer Techniques

XXXV. First Aid Techniques                                                                                     
    A. Types of Wounds
    B. Burns
    C. Musculoskeletal Injuries
    D. Choking
    E. Syncope
    F. Poisoning

XXXVI. Emergencies in the Medical Office                                                                                 
    A. Anaphylaxis
    B. Cardiac Arrest
    C. Asthma
    D. Shock
    E. Seizures             
    F. Diabetic Emergencies
    G. Crash Cart

Medical Terminology
  1. Introduction to Medical Terminology
  2. The Musculoskeletal System
  3. The Cardiovascular System
  4. The Lymphatic and Immune Systems
  5. The Respiratory System
  6. The Digestive System
  7. The Urinary System
  8. The Nervous System
  9. The Special Senses the Eyes and Ears
  10. The Integumentary System
  11. The Endocrine System
  12. The Reproductive System
  13. Diagnostic Procedures, Nuclear Medicine, Pharmacology





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