Certified Clinical Medical Assistant:
I. Becoming a Medical Assistant
A. Qualities of a Medical Assistant
B. Job Duties
C. Certification
D. Scope of Practice
E. Ambulatory Healthcare Settings
F. The Healthcare Team
II. Managing Stress and Improving Communication
A. Stress and Burnout
B. Types of Communication
C. Barriers to Effective Communication
D. Patient Interview Techniques
E. The Stages of Grief
III. Law, Ethics and Healthcare
A. Health Insurance Portability and Accountability Act (HIPAA)
B. Americans with Disabilities Act (ADA)
C. Occupational Safety and Health Administration (OSHA)
D. Informed Consent
E. Advance Directives
F. Ethical Guidelines for Healthcare Providers
G. Medical Identify Theft
IV. Improving Your Medical Office
A. The Reception Area
B. The Medical Receptionist
C. Safety Issues
D. Opening and Closing the Facility
V. Computers in the Ambulatory Care Setting
A. Use of Computers in the Medical Office
B. Electronic Medical Record (EMR) and Electronic Health Record (EHR)
C. Safeguarding Protected Health Information (PHI)
D. Cloud Computing
E. Mobile Health (mHealth)
VI. Telecommunications and Patient Scheduling
A. Telephone Techniques
B. Faxing
C. Emails
D. Patient Portal
E. Patient Scheduling Methods
F. Cancellations and No Shows
G. Dealing with Irate Patients
VII. Enhancing the Patient Experience
A. Patient-Centered Medical Home
B. First Impressions
C. Patient Kiosk
D. Practice Website
C. Concierge Medicine
D. Telemedicine
VIII. Managing Medical Records
A. Purposes of Medical Records
B. Electronic, Paper and Hybrid Medical Records
C. Categories of Medical Records
D. Flow Sheets
E. SOAP Notes
F. Filing Paper Records
G. Release of Information (ROI)
H. Personal Health Record (PHR)
IX. Written Communication
A. Components of a Business Letter
B. Proofreading
C. Meeting Agendas
D. Business Emails
X. Working with Medical Documents
A. Purposes of Medical Records
B. Types of Medical Records:
Chart Notes
History & Physicals (H&Ps)
Operative Reports
Consultations
Discharge Summaries
Radiology and Imaging Reports
Pathology Reports
Procedure Reports
Laboratory Reports
C. Medical Transcriptionist/Medical Scribe
D. Electronic Signatures
XI. Medical Billing and Coding: An Overview
A. Health Insurance Terms
B. Private and Government-Sponsored Insurers
C. Code Sets: ICD-10-CM/PCS, CPT, HCPCS Level II
D. CMS-1500 and UB-04
E. Electronic Claims
F. Pre-authorizations
G. Medical Necessity
H. Explanation of Benefits (EOBs)
I. Fair Debt Collection Practices Act
J. Advance Beneficiary Notice (ABN)
XII. Daily Financial Practices
A. Accounts Receivable and Accounts Payable
B. Provider Fees
C. Improving Patient Payments
D. Claims Denial Strategies
E. Practice Management Software
F. Managing Patient Accounts
G. Petty Cash
XIII. The Administrative Medical Assistant as Office Manager
A. Qualities of an Office Manager
B. Job Duties
C. Policy & Procedure Manual
D. Staff Meetings
E. Physician Credentialing
F. Clinical Documentation Improvement (CDI)
G. Practice Websites
XIV. Major Body Systems
A. Integumentary System
B. Musculoskeletal System
C. Circulatory System
D. Lymphatic System
E. Immune System
F. Respiratory System
G. Digestive System
H. Urinary System
I. Nervous System
J. Endocrine System
K. Special Senses
L. Reproductive System
XV. Pathophysiology
A. Skin Disorders
B. Endocrine Disorders
C. Nervous System Disorders
D. Digestive System Disorders
E. Respiratory System Disorders
F. Circulatory System Disorders
G. Urinary System Disorders
H. Musculoskeletal System Disorders
I. Eye and Ear Disorders
J. Lymphatic and Immune System Disorders
K. Reproductive System Disorders
XVI. Pharmacology
A. Medical Uses of Drugs
B. Drug Regulations
C. Controlled Substances
D. Drug Classifications
E. Drug Actions
F. Common Abbreviations
G. Routes of Administration
H. Drug Names
I. Drug Formularies
J. Dose Calculations
XVII. Nutrition and Special Diets
A. Importance of Nutrition
B. Types of Nutrients
C. Healthy Diets
D. Therapeutic Diets
XVIII. The Chief Complaint and Patient History
A. Preparing for the Patient
B. Chief Complaint
C. Medical History
D. Approaching Sensitive Topics
E. Charting
XIX. Recording Vital Signs
A. Temperature
B. Blood Pressure
C. Pulse
D. Respiration
E. Height and Weight
F. Body Mass Index
XX. The Physical Examination
A. Methods of Examination
B. Examination Positions
C. Equipment and Supplies
D. Preparing the Patient
E. Order of the Examination
F. After the Examination
XXI. Specialty Exams and Procedures
A. Prenatal Examination
B. Gynecology Examination
C. Pediatric Examination
D. Geriatric Examination
E. Visual Acuity Testing
F. Pulse Oximetry
G. Ear Irrigation
XXII. Medical Asepsis and Infection Control
A. Medical Asepsis
B. Microorganisms
C. Infection Cycle
D. Transmission-Based Precautions
E. Bloodborne Pathogens
F. Other Potentially-Infectious Materials
G. Personal Protective Equipment
H. Needlestick Injuries
I. Standard Precautions
J. Infection Control
XXIII. Surgical Asepsis and Sterilization Techniques
A. Surgical Asepsis
B. Methods of Sterilization
C. Sterile Field
D. Preoperative Procedures
XXIV. Surgical Instruments
A. Cutting and Dissecting Instruments
B. Grasping and Clamping Instruments
C. Dilators, Scopes, and Probes
D. Retracting and Exposing Instruments
E. Care of Surgical Instruments
F. Chemical Cautery
G. Electrosurgery
H. Cryosurgery
I. Laser Surgery
XXV. Assisting with Minor Office Surgeries
A. Informed Consent
B. Patient Preparation
C. Preoperative Skin Cleansing
D. Postoperative Instructions
E. Wound Care
F. Suture and Staple Removal
G. Applying a Sterile Dressing
XXVI. Introduction to the Medical Laboratory
A. Purposes of Laboratory Testing
B. Types of Clinical Laboratories
C. Laboratory Departments
D. CLIA
E. Laboratory Requisitions
F. Laboratory Reports
G. Urinalysis
XXVII. Basic Microbiology
A. Bacteriology
B. Mycology
C. Parasitology
D. Virology
E. Immunology
XXVIII. Introduction to Phlebotomy
A. Composition of Blood
B. Supplies
C. Order of Draw
D. Venipuncture Methods
E. Venipuncture Sites
F. Specimen Identification
G. Capillary Puncture
H. Quality Assurance
XXIX. Basic Hematology
A. Red Blood Cells
B. White Blood Cells
C. Platelets
D. Coagulation Studies
E. Blood Count Tests
XXX. Electrocardiogram
A. Electrical Conduction System of the Heart
B. Cardiac Cycle
C. Normal Sinus Rhythm
D. Arrhythmias
E. 12-Lead ECG
F. Multichannel ECG
G. Waveform Components
H. Common Artifacts
I. Electrophysiology
J. Holter monitor
K. Automated External Defibrillator
XXXI. Administering Noninjectable Medications
A. Medication Order
B. Six Rights of Medication Safety
C. Medication Label
D. Administration of Oral Medications
E. Administration of Inhaled Medications
F. Medication Errors
XXXII. Basic Guidelines for Administration of Injections
A. Intradermal Injections
B. Subcutaneous Injections
C. Intramuscular Injections
D. Syringes
E. Needles
F. Withdrawing Medication from a Vial or Ampule
G. Tuberculin Skin Test
XXXIII. Diagnostic Imaging
A. X-Rays
B. Ultrasonography
C. CT Scans
D. MRI Scans
E. Nuclear Medicine Scans
XXXIV. Rehabilitation and Treatment Modalities
A. Physical Therapy
B. Occupational Therapy
C. Speech Therapy
D. Sports Medicine
E. Proper Body Mechanics
F. Care for a Falling Patient
G. Wheelchair Safety
H. Transfer Techniques
XXXV. First Aid Techniques
A. Types of Wounds
B. Burns
C. Musculoskeletal Injuries
D. Choking
E. Syncope
F. Poisoning
XXXVI. Emergencies in the Medical Office
A. Anaphylaxis
B. Cardiac Arrest
C. Asthma
D. Shock
E. Seizures
F. Diabetic Emergencies
G. Crash Cart
Certified Electronic Health Records Specialist:
I. An Overview of EHR and CEHRS
A. What is an EHR
B. The Importance of EHRs
C. Efforts to Encourage EHR Adoption
D. EHRs in the Future
E. The Role of a CEHRS in a Medical Practice
II. Steps to EHR Implementation
A. Step 1: Assess
B. Step 2: Plan
C. Step 3: Select
D. Step 4: Implement
III. The EHR Framework
A. EHR Architecture, Hardware, Software, Networks and Interfaces
B. Human-Computer Interface (User) Devices
C. Functional, Data Content, and Vocabulary Standards
D. Feature and Data Formats
E. Security Controls
F. Hybrid Health Records
G. Disaster Recovery
IV. HIPAA Requirements and EHR Systems
A. What is HIPAA?
B. HIPAA and CEHRS
C. HIPAA Privacy Rule
D. HIPAA Security Rule
V. The EHR and Record Content
A. Record Purposes
B. Record Formats and Types of Data
C. Record Standards
D. Medical Record Content
E. Documentation Practices
VI. Patient Visit Management
A. The EHR in an Office Workflow
B. Master Patient Index
C. Service Payment Information
D. Scheduling
E. Consents, Acknowledgements, Advance Directives, and Authorizations
VII. Problem, Medication, and Allergy Lists
A. The Lists
B. Summary Lists in the Office Workflow
C. Standards – Functional, Content, and Vocabulary
VIII. Examination/Assessment Notes, Graphics, and Charts
A. Examination and Assessment Notes in the Office Workflow
B. Functional and Content Standards
C. Documentation
IX. Treatment Plans, Orders, and Results
A. Treatment Plan
B. Treatment Plans in the Office Workflow
C. Functional and Content Standards of Treatment Plans
D. Documentation of Treatment Plans, Orders, and Results
X. Medication Orders and Administration
A. Medication Orders Workflow
B. Functional, Content, and Vocabulary Standards for Medication Orders
C. Medication Reference Information
D. Medication Alerts and Reminders
XI. Patient Communications
A. Patient-Focused Communication
B. Patient Portals
C. Personal Health Records
XII. Coding, Billing, and Practice Reports
A. Coding and Billing Workflow
B. Code Sets and Clinical Vocabularies
C. Coding, Billing, and the EHR
D. Encoders and Computer-Assisted Coding
E. Electronic Bill Submission
XIII. Research, Registries, and Reportable Events
A. Medical Product Development
B. Practice Requirements
C. Standards that Support Research
D. Registries and Reportable Events
XIV. Personal Health Records and Continuing Care Records
A. Personal Health Record
B. Communication Among Providers for Continuing Care
C. Continuity of Care Record
D. Ongoing Training and Technical Support of EHR Software
Medical Terminology
I. Your Foundation in Medical Terminology
A. The Fundamentals of Medical Terminology
B. Practicing What You've Learned - The Fundamentals of Medical Terminology
C. Getting to Know the Human Body
D. Practicing What You've Learned - Overview of the Human Body
E. What Have You Learned?
II. The Skeletal and Muscular Systems
A. What Makes Up a Skeleton?
B. Practicing What You've Learned - What Makes Up a Skeleton?
C. Flex Some Muscle
D. Practicing What You've Learned - Flex Some Muscle
E. What Have You Learned?
III. The Cardiovascular and Respiratory Systems
A. Getting to the Heart of Things
B. Practicing What You've Learned - Getting to the Heart of Things
C. Take a Deep Breath
D. Practicing What You've Learned - Take a Deep Breath
E. What Have You Learned?
IV. The Digestive, Urinary, and Reproductive Systems
A. Going for the Gut
B. Practicing What You've Learned - Going for the Gut
C. When Nature Calls
D. Practicing What You've Learned - When Nature Calls
E. The Birds and the Bees
F. Practicing What You've Learned - The Birds and the Bees
G. What Have You Learned?
V. Nervous and Integumentary Systems and Special Senses
A. You've Got Some Nerve
B. Practicing What You've Learned - You've Got Some Nerve
C. Now Hear (and See) This!
D. Practicing What You've Learned - Now Hear (and See) This!
E. Slip Me Some Skin
F. Practicing What You've Learned - Slip Me Some Skin
G. What Have You Learned?
VI. The Lymphatic, Immune, and Endocrine Systems
A. Protection Against Infection
B. Practicing What You've Learned - Protection Against Infection
C. Learning About Hormones
D. Practicing What You've Learned - Learning About Hormones
E. What Have You Learned