• CATALOG
  • FINANCIAL ASSISTANCE
  • MILITARY
  • LOGIN
Bunker Hill Community College
Home > Training Programs > Hospitality > Retail Customer Service Skills Training
CALL
NOW

855.520.6806

Fill out the form below

By continuing you are agreeing to have ed2go contact you.
Close Window

Thank you for your interest in this program. We should be contacting you shortly.

Close Window

Retail Customer Service Skills Training

customer-service-skills-training
$850.00 (USD)

DETAILS

OUTLINE

I.    Retail Customer Service Skills Training Preparation Courses
    A.    Personal Management Skills   
        1. Sem. 1:  Stress Management, Dealing with Difficult People, Sexual Harassment in the Workplace
        2. Sem. 2:  Time Management Fundamentals and Techniques
    B.    Life and Career Skills
        1. Sem. 1:  Communication, Self Management, Work & Life Balance, Building Relationships
        2. Sem. 2:  Workplace Environment, Team Work, Workplace Innovation
    C.    Customer Service
        1. Sem. 1:  Building Customer Loyalty, Understanding the Customer, Service Standards
        2. Sem. 2:  Defining Service, Communicating, Resolving Problems
    D.    Managing Self and Others
        1. Sem. 1:  Communicating with Power, Budgeting, and Saving
        2. Sem. 2:  Managing Change, Motivation, Management Skills, Legal Issues

REQUIREMENTS

PREREQUISITES

INSTRUCTOR

FAQS

Bunker Hill Community College
Community Education
250 New Rutherford Avenue
Boston, MA 02129 US
MAIN CONTENT

Copyright © Education To Go. All rights reserved. The material on this site cannot be reproduced or redistributed unless you have obtained prior written permission from Education To Go. Education To Go and ed2go are registered trademarks of Education To Go, a part of Cengage Learning.