Retail Customer Service 1
This course will prepare students to employ the skills needed in both online coursework and the workplace. The course is presented in two semesters.
Semester 1 presents an overview of basic personal, professional, and self-management skills, including setting goals, professional communication skills, and time management and stress management techniques.
Semester 2 focuses on ways to improve study habits, to increase one’s memory and motivation, and to strengthen decision-making and problem-solving skills.
Retail Customer Service 2
This course will prepare online students to employ the skills needed for effective communication both personally and professionally. It will also provide techniques to manage stress and control emotions. The course is presented in two semesters.
Semester 1 focuses on communication skills, including communicating effectively and in difficult situations.
Semester 2 focuses on managing stress and emotions, stress and its impact, emotional intelligence, anger management, and conflict resolution.
Career Online High School is a division of Smart Horizons Career Online Education, a private school district that has been granted District Accreditation from the AdvancED Accreditation Commission, the national commission that confers the Southern Association of Colleges and Schools Council on Accreditation and School Improvement (SACS CASI) accreditation seal. This means that the SHCOE district and all its schools are accredited, and that Smart Horizons Career Online Education is recognized across the nation as a quality school system.
AdvancED is the unified organization of the North Central Association Commission on Accreditation and School Improvement (NCA CASI) and the Southern Association of Colleges and Schools Council on Accreditation and School Improvement (SACS CASI). AdvancED provides nationally recognized accreditation for school districts and individual schools and represents 27,000 public and private schools and districts across the United States and in 65 countries worldwide, educating 15 million students.
Students and community members can learn more about the District Accreditation Process at www.advanc-ed.org.
Smart Horizons has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1780 Old Meadow Road, Suite 500 McLean, VA 22102.
“Students interested in pursuing post-secondary education within their state should check with the state to understand the requirements. States may impose requirements for receiving state financial aid. For example, an online high school diploma may not be recognized by some colleges and universities within a state to receive financial aid. We recommend students check with a specific institution for any specific restrictions—this is particularly important for residents of New York and New Jersey.”