ITIL Foundation (Voucher Included)

ITIL was created as a set of best practices to ensure IT services are aligned to the needs of the business and support its core processes. It demonstrates how to use IT as a way to improve, transform, and grow the business, as well as create a more efficient working environment with contingencies in place.

The Foundation level will offer you a general understanding of the key elements, concepts and terminology of the ITIL life cycle, including how each stage links to one another and their wider contribution to service management.

The ITIL Foundation is a popular qualification sought by employers in IT Service Management, as ITIL is one of the most popular frameworks. This online course will provide you with all that you need to pass the ITIL Foundation certification, including videos, PDF study guides, quizzes, and a practice exam. Upon completion of the course, you will be given a voucher to take the ITIL Foundation Certification exam.

Additional Info

The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.

ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

I. Lesson 1: Introducing ITIL
II. Lesson 2: Service management and stakeholders
III. Lesson 3: Functions, roles and processes
IV. Lesson 4: The service lifecycle
V. Lesson 5: Service Strategy key concepts
VI. Lesson 6: Service Strategy processes
VII. Lesson 7: Service Design key concepts
VIII. Lesson 8: Service Design processes (1)
IX. Lesson 9: Service Design processes (2)
X. Lesson 10: Service Transition processes (1)
XI. Lesson 11: Service Transition processes (2)
XII. Lesson 12: Service Operation processes
XIII. Lesson 13: Service Operation functions
XIV. Lesson 14: CSI
XV. Lesson 15: Roles
XVI. Lesson 16: Technology considerations
XVII. Lesson 17: The sample exam

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac device.
• A reliable Internet connection of at least 1 Mbps – to view video tutorials.
• Headphones or speakers connected to your computer – to listen to video tutorials.
• Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams.
• A microphone connected to your computer.

Software Requirements:

• PC: Windows XP or later.
• Mac: OS X Snow Leopard 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Authority to install software on your computer.
• Adobe Flash Player. Click here to download the Flash Player.
• Adobe Acrobat Reader. Click here to download the Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Prerequisites:

There are no prerequisites to take this course.

1. Can I register for programs if I am an international student?
Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.

2. How long does it take to complete a program?
All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register, you'll have three (3) months to complete the program.

3. What if I don't have enough time to complete my program within the time frame provided?
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

4. Do I have to buy additional materials?
No.

5. Can I get financial assistance?
ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

6. What happens when I complete the program?
Upon successful completion of the program, you will be awarded a certificate of completion. In addition, you will receive an exam voucher for the ITIL Foundation Certificate exam after successful completion of the program and financial obligation.

7. Am I guaranteed a job?
ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don't provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

8. Who will be my instructor?
You will be given access to a team of tutors who are available via e-mail. They will answer any questions you may have. All tutors are successful, dedicated professionals in IT Service Management.

9. What software or hardware do I need in order to take online programs and what are the system requirements?
In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don't have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

10. Can I use a Mac?
Yes.

11. How can I get more information about this program?
If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above). If you are visiting us during non-business hours, please feel free to send us a question using the "Contact Us" form to the right. You may also call us at 1-877-221-5151. We will answer your questions promptly.

12. When can I start the program?
Our programs are all open enrollment. You can register and start the program within 6 months.

Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

13. Does this program prepare for a certification?
Yes, this course will prepare you for the ITIL Foundation Certificate exam and you will receive an exam voucher for the ITIL Foundation Certificate exam after successful completion of the program and financial obligation.