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High School Diploma with Retail Customer Service Skills Training

adult-high-school-diploma
$1,295.00 (USD)

DETAILS

OUTLINE

18 High School Credits

I.    Retail Customer Service 1: Semester 1
    A. Pretest
    B. Understanding Self-Esteem
    C. Setting Goals
    D. Learning Styles
    E. Professional Uses of Technology
    F. Security in Technology
    G. 21st-Century Written Business Communication
    H. Time Management
    I. Stress Management
    J. Anger Management
    K. Conflict Resolution Strategies
    L. Communication and Diversity
    M. Communication in the Workplace
    N. Sexual Harassment Awareness
    O. Ethical Behavior
    P. Retail Customer Service 1: Semester 1 End of Semester Exam

II.    Retail Customer Service 1: Semester 2
    A. Pretest
    B. Basics of Note-Taking
    C. Reading Comprehension
    D. Understanding and Improving Study Habits
    E. Memory Techniques
    F. Test-Tasking Skills
    G. Effective Environments for Learning
    H. Distractions and Deterrents to Educational Success
    I. What is Motivation?
    J. Self-Motivation
    K. Trust and Motivation
    L. Change as a Motivator
    M. Embracing Change
    N. Critical Thinking Basics
    O. Problem Solving Model
    P. Decision Making
    Q. Improving Decision Making
    R. Retail Customer Service 1: Semester 2 End of Semester Exam

III.    Retail Customer Service 2: Semester 1
    A. Pretest
    B. Communication Overview
    C. Verbal Communication
    D. Verbal Business Communication
    E. Written Communication
    F. Written Business Communication
    G. Nonverbal Communication
    H. Communication Styles and Interpersonal Communication
    I. Effective Communication
    J. Active Listening
    K. Assertive vs. Aggressive Communication
    L. Communicating in Difficult Situations
    M. Difficult Behaviors in the Workplace
    N. Negativity and Power Struggles at Work
    O. Working with Procrastinators and Untrustworthy People
    P. Communicating by Telephone
    Q. Networking for Success
    R. Retail Customer Service 2: Semester 1 End of Semester Exam

IV.    Retail Customer Service 2: Semester 2
    A. Pretest
    B. What is Stress?
    C. Signs and Symptoms of Stress
    D. Sources of Stress
    E. Techniques for Managing Stress
    F. Anxiety and Stress
    G. Mindset and Stress
    H. Stress and Values Clarification
    I. Stress at Work
    J. Emotional Intelligence (EI)
    K. Emotional Intelligence Skills
    L. Understanding Anger
    M. Anger Cycle
    N. Anger Management
    O. Conflict Basics
    P. Conflict Resolution
    Q. Addressing Violent Situations
    R. Retail Customer Service 2: Semester 2 End of Semester Exam

REQUIREMENTS

PREREQUISITES

INSTRUCTOR

FAQS

Columbia Area Career Center
Professional & Community Education
4203 S. Providence Rd.
Columbia, MO 65203 US
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