• CATALOG
  • MILITARY
  • FINANCIAL ASSISTANCE
  • LOGIN
      Forget your password?
  • Open Search Dialog
Community College of Beaver County
Home > Training Programs > Business > Call Center Manager
CALL
NOW

855.520.6806

Fill out the form below

*

*

*

*

*

*

By continuing you are agreeing to have ed2go contact you.
Close Window

Thank you for your interest in this program. We should be contacting you shortly.

Close Window

Call Center Manager

call-center-manager
$2,995.00 (USD)

OVERVIEW

DETAILS

OUTLINE

  1. Contact Center Basics
  2. The Power of One
  3. First Class Phone Skills
  4. Managing Challenging Callers
  5. Live Chat Essentials
  6. Email Essentials
  7. Social Media Customer Service
  8. Successful Sales
  9. Call Center Supervision Essentials
  10. The Art of Coaching
  11. Sales Coaching for Supervisors
  12. Successful Team Leadership
  13. Meet Performance Goals
  14. Call Center Time Management
  15. Quality Assurance
  16. WFM – Introduction
  17. WFM - Forecasting
  18. WFM - Scheduling
  19. WFM - Intraday Management
  20. WFM - Skill Based Routing
  21. WFM - Expert Communication Skills

REQUIREMENTS

PREREQUISITES

INSTRUCTOR

FAQS

Community College of Beaver County
Continuing Education Division
One Campus Dr.
Monaca, PA 15061 US
MAIN CONTENT

Copyright © Education To Go. All rights reserved. The material on this site cannot be reproduced or redistributed unless you have obtained prior written permission from Education To Go. Education To Go and ed2go are registered trademarks of Education To Go, a part of Cengage Learning.