There are no specific prerequisites for this program, although six months of support industry experience is recommended. The Help Desk Analyst: Tier 1 Support Specialist Online Training Program is designed for support professionals seeking greater understanding of their job and better performance in doing their job.
The Help Desk Analyst: Tier 1 Support Specialist course is a preparation for the Support Performance Tier-1 Support Specialist (SPC-T1SS) Certification*. Students who complete the Tier 1 Support Specialist course have the option to sit for the SPC-T1SS Certification exam at no additional cost. Students who complete the course with a passing grade will receive a certificate of completion. Additionally, students who complete the course and the certification exam (both with a passing grade) will receive two certificates; one that shows course completion and one that states SPC-T1SS certified.
*This is an organizational certification through SCInc., not an industry certification