IT Foundations Bundle

This online course combines the best practices across ITSM, to help those new to IT learn about DevOps, ITIL and SIAM, with their benefits for organizations. With this IT Foundations bundle, you will learn the basics of IT service management and project management, as well as how approaches to IT are evolving. You will be prepared to pass the ITIL Foundation, SIAM Foundation, and DevOps Foundation certification exams, including videos, PDF study guides, quizzes, and a practice exam.

This course offers enrollment with or without a voucher. The voucher is prepaid access to sit for the ITIL, SIAM and DevOps Foundation exams upon eligibility.

ITIL Foundation

I. Introducing ITIL
II. Service management and stakeholders
III. Functions, roles and processes
IV. The service lifecycle
V. Service Strategy key concepts
VI. Service Strategy processes
VII. Service Design key concepts
VIII. Service Design processes (1)
IX. Service Design processes (2)
X. Service Transition processes (1)
XI. Service Transition processes (2)
XII. Service Operation processes
XIII. Service Operation functions
XIV. CSI
XV. Roles
XVI. Technology considerations
XVII. The sample exam


DevOps Foundation

I. Why DevOps?
II. Introducing DevOps Part 1
III. Introducing DevOps Part 2
IV. DevOps and other Frameworks Part 1
V. DevOps and other Frameworks Part 2
VI. DevOps Culture
VII. Organizational Considerations
VIII. DevOps Practices the First Way
IX. DevOps Practices the Second and Third Way
X. DevOps and IT Service Management Processes
XI. Automation Practices and Tool Categories
XII. Adopting a DevOps Culture
XIII. Summary and Exam Preparation

SIAM Foundation

I. Introduction to SIAM
II. Purpose and value
III. The SIAM ecosystem
IV. SIAM structures
V. SIAM roadmap part 1
VI. SIAM roadmap part 2
VII. SIAM roadmap part 3
VIII. SIAM roadmap part 4
IX. SIAM roles and responsibilities part 1
X. SIAM roles and responsibilities part 2
XI. SIAM roles and responsibilities part 3
XII. SIAM practices part 1
XIII. SIAM practices part 2
XIV. Processes part 1
XV. Processes part 2
XVI. Challenges and risks part 1
XVII. Challenges and risks part 2
XVIII. Challenges and risks part 3
XIX. LSIAM and other practices part 1
XX. SIAM and other practices part 2
XXI. Exam preparation

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac device with a minimum screen display size of 15" (17" widescreen or larger is recommended).
• Headphones (or speakers) connected to your computer, to listen to video tutorials from your computer.
• Any webcam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams.
• A microphone connected to your computer.

Software Requirements:

• This course is preferred with the latest versions of Windows and Mac OS. Although the versions listed below are compatible, it's strongly recommended to have the latest operating system for an optimal experience.
  • PC: Windows 7 or later operating systems.
  • Mac: OS X Snow Leopard 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Software must be installed and fully operational before the course begins.
• Adobe Flash Player 10. Click here to download the Flash Player.
• Adobe Acrobat Reader. Click here to download the Acrobat Reader.
• Authority to install software on your computer.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Prerequisites:

There are no prerequisites to take this course.

1. Can I register for programs if I am an international student?
Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.

2. How long does it take to complete a program?
All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register, you'll have twelve (12) months to complete the program.

3. What if I don't have enough time to complete my program within the time frame provided?
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

4. Do I have to buy additional materials?
No

5. Can I get financial assistance?
ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

6. What happens when I complete the program?
Upon successful completion of the program, you will be awarded a certificate of completion.

7. Am I guaranteed a job?
ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don't provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

8. Who will be my instructor?
Each student is paired with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.

9. What software or hardware do I need in order to take online programs and what are the system requirements?
In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don't have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

10. Can I use a Mac?
Yes.

11. How can I get more information about this program?
If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above). If you are visiting us during non-business hours, please feel free to send us a question using the "Contact Us" form to the right. You may also call us at 1-877-221-5151. We will answer your questions promptly.

12. When can I start the program?
Our programs are all open enrollment. You can register and start the program as soon as you are ready.

Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

13. Does this program prepare for a certification?
Yes, all three Foundation certifications (ITIL, SIAM, and DevOps).