- This course can be taken on either a PC or Mac device.
- PC: Windows XP or later operating systems.
- Mac: OS X Snow Leopard 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Microsoft Word
- Windows Media Player
- Adobe Flash Player. Click here to download the Flash Player.
- Adobe Acrobat Reader. Click here to download the Acrobat Reader.
- Software must be installed and fully operational before the course begins.
- Other: Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:
- Managing Human Resources
- PHR/SPHR Professional in Human Resources Certification Deluxe Study Guide
The following materials will be shipped to you once you begin the Workplace Mediation portion of the training program:
- Touchstone Skills for Authentic Communication
- In Justice, INACCORD®
- The Essential Guide to Workplace Mediation and Conflict Resolution
- Managing conflict: A practical guide to resolution in the workplace