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Lincoln Land Community College
Home > Training Programs > Other > ITIL Foundation (Voucher Included)
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ITIL Foundation (Voucher Included)

itil-foundation-certification
$795.00 (USD)

DETAILS

OUTLINE

I.   Lesson 1: Introducing ITIL
II.   Lesson 2: Service management and stakeholders
III.   Lesson 3: Functions, roles and processes
IV.   Lesson 4: The service lifecycle
V.   Lesson 5: Service Strategy key concepts
VI.   Lesson 6: Service Strategy processes
VII.   Lesson 7: Service Design key concepts
VIII.   Lesson 8: Service Design processes (1)
IX.   Lesson 9: Service Design processes (2)
X.   Lesson 10: Service Transition processes (1)
XI.   Lesson 11: Service Transition processes (2)
XII.   Lesson 12: Service Operation processes
XIII.   Lesson 13: Service Operation functions
XIV.   Lesson 14: CSI
XV.   Lesson 15: Roles
XVI.   Lesson 16: Technology considerations
XVII.   Lesson 17: The sample exam

REQUIREMENTS

PREREQUISITES

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Lincoln Land Community College

130 West Mason
Capital City Center
Springfield, IL 62702 US
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