This all-inclusive National Healthcareer Association (NHA) certified course, can unlock the door to a burgeoning career. Certified Medical Administrative Assistant possess a broad scope of knowledge and skills that make them ideal professionals for any ambulatory care setting, including medical practices, urgent care centers, ambulatory surgery centers, hospital clinics, same-day surgery centers, and dialysis clinics. Employment is also available in medical laboratories, government agencies, and educational institutions.
This course offers valuable training in medical office management, legal, ethical, and regulatory concepts, information on what is stored in an electronic health record (EHR) system, steps required to implement an electronic health record system in a medical practice, how staff members and patients interact with EHR systems, and what benefits these systems provide compared to traditional paper records.
Medical Terminology is the language of medicine. You will study word parts and the structures and functions of the human body. You will also study disorders and medical procedures common to each body system, including musculoskeletal, cardiovascular, respiratory, digestive, nervous, endocrine, integumentary, genitourinary, lymphatic, and immune.
Upon completion of this course, you will be prepared to take the Certified Medical Administrative Assistant (CMAA) and the Electronic Health Record Specialist Certification (CEHRS) exams offered by National Healthcareer Association (NHA). This course includes vouchers which cover the fees of the exams.
Certified Medical Administrative Assistant
I. Becoming an Administrative Medical
Assistant
A. Qualities of
a Medical Assistant
B. Job Duties
C. Certification
D. Scope of
Practice
E. Ambulatory
Healthcare Settings
F. The
Healthcare Team
II. Managing Stress and Improving
Communication
A. Stress and
Burnout
B. Types of
Communication
C. Barriers to
Effective Communication
D. Patient
Interview Techniques
E. The Stages
of Grief
III. Law, Ethics and Healthcare
A. Health
Insurance Portability and Accountability Act (HIPAA)
B.
Americans with Disabilities Act (ADA)
C. Occupational
Safety and Health Administration (OSHA)
D. Informed
Consent
E. Advance
Directives
F. Ethical
Guidelines for Healthcare Providers
G. Medical
Identify Theft
IV. Improving Your Medical Office
A. The Reception Area
B. The Medical
Receptionist
C. Safety Issues
D. Opening and
Closing the Facility
V. Computers in the Ambulatory Care Setting
A. Use of
Computers in the Medical Office
B. Electronic
Medical Record (EMR) and Electronic Health Record (EHR)
C. Safeguarding
Protected Health Information (PHI)
D. Cloud
Computing
E. Mobile
Health (mHealth)
VI. Telecommunications and Patient Scheduling
A. Telephone Techniques
B. Faxing
C. Emails
D. Patient
Portal
E. Patient
Scheduling Methods
F. Cancellations and
No Shows
G. Dealing with
Irate Patients
MIDTERM
VII. Medical Terminology: Word Parts, Plurals,
Abbreviations
A. Importance
of Medical Terminology
B.
Understanding Word Parts: Roots, Prefixes, Suffixes
C.
Abbreviations and Acronyms in Medical Records
D. Plural
Endings
VIII. Managing Medical Records
A. Purposes of
Medical Records
B. Electronic,
Paper and Hybrid Medical Records
C. Categories
of Medical Records
D. Flow Sheets
E. SOAP Notes
F. Filing Paper
Records
G. Release of
Information (ROI)
H. Personal
Health Record (PHR)
IX. Written Communication
A. Components
of a Business Letter
B. Proofreading
C. Meeting
Agendas
D. Business
Emails
X. Working with Medical Documents
A. Purposes of
Medical Records
B. Types of
Medical Record
C.
Medical Transcriptionist/Medical Scribe
D.
Electronic Signatures
XI. Medical Billing and Coding: An Overview
A. Health
Insurance Terms
B. Private and
Government-Sponsored Insurers
C. Code
Sets: ICD-10-CM/PCS, CPT, HCPCS Level II
D. CMS-1500 and
UB-04
E. Electronic Claims
F.
Pre-authorizations
G. Medical
Necessity
H. Explanation
of Benefits (EOBs)
I. Fair
Debt Collection Practices Act
J.
Advance Beneficiary Notice (ABN)
XII. Daily Financial Practices
A. Accounts
Receivable and Accounts Payable
B. Provider Fees
C. Improving
Patient Payments
D. Claims
Denial Strategies
E. Practice Management Software
F. Managing
Patient Accounts
G. Petty Cash
XIII. The Administrative Medical Assistant as Office
Manager
A. Qualities of
an Office Manager
B. Job Duties
C. Policy &
Procedure Manual
D. Staff
Meetings
E. Physician
Credentialing
F. Clinical
Documentation Improvement (CDI)
G. Practice
Websites
FINAL
Certified Electronic Health Records Specialist
I. An Overview of EHR and CEHRS
A. What is an
EHR
B. The
Importance of EHRs
C. Efforts to
Encourage EHR Adoption
D. EHRs in the
Future
E. The Role of
a CEHRS in a Medical Practice
II. Steps to EHR Implementation
A. Step 1:
Assess
B. Step 2: Plan
C. Step 3:
Select
D. Step 4:
Implement
III. The EHR Framework
A. EHR
Architecture, Hardware, Software, Networks and Interfaces
B.
Human-Computer Interface (User) Devices
C. Functional,
Data Content, and Vocabulary Standards
D. Feature and
Data Formats
E. Security
Controls
F. Hybrid
Health Records
G. Disaster
Recovery
IV. HIPAA Requirements and EHR Systems
A. What is
HIPAA?
B. HIPAA and
CEHRS
C. HIPAA
Privacy Rule
D. HIPAA
Security Rule
V. The EHR and Record Content
A. Record
Purposes
B. Record
Formats and Types of Data
C. Record
Standards
D. Medical
Record Content
E.
Documentation Practices
VI. Patient Visit Management
A. The EHR in
an Office Workflow
B. Master
Patient Index
C. Service
Payment Information
D. Scheduling
E. Consents,
Acknowledgements, Advance Directives, and Authorizations
VII. Problem, Medication, and Allergy Lists
A. The Lists
B. Summary
Lists in the Office Workflow
C. Standards –
Functional, Content, and Vocabulary
VIII. Examination/Assessment Notes, Graphics, and
Charts
A. Examination and
Assessment Notes in the Office Workflow
B. Functional
and Content Standards
C. Documentation
IX. Treatment Plans, Orders, and Results
A. Treatment
Plan
B. Treatment
Plans in the Office Workflow
C. Functional
and Content Standards of Treatment Plans
D.
Documentation of Treatment Plans, Orders, and Results
X. Medication Orders and Administration
A. Medication
Orders Workflow
B. Functional,
Content, and Vocabulary Standards for Medication Orders
C. Medication
Reference Information
D. Medication
Alerts and Reminders
XI. Patient Communications
A.
Patient-Focused Communication
B. Patient
Portals
C. Personal
Health Records
XII. Coding, Billing, and Practice Reports
A. Coding and
Billing Workflow
B. Code Sets
and Clinical Vocabularies
C. Coding,
Billing, and the EHR
D. Encoders and
Computer-Assisted Coding
E. Electronic
Bill Submission
XIII. Research, Registries, and Reportable Events
A. Medical
Product Development
B. Practice
Requirements
C. Standards
that Support Research
D. Registries
and Reportable Events
XIV. Personal Health Records and Continuing Care
Records
A. Personal
Health Record
B.
Communication Among Providers for Continuing Care
C. Continuity
of Care Record
D. Ongoing
Training and Technical Support of EHR Software
Medical Terminology
- Introduction to Medical Terminology
- The Musculoskeletal System
- The Cardiovascular System
- The Lymphatic and Immune Systems
- The Respiratory System
- The Digestive System
- The Urinary System
- The Nervous System
- The Special Senses the Eyes and Ears
- The Integumentary System
- The Endocrine System
- The Reproductive System
- Diagnostic Procedures, Nuclear Medicine, Pharmacology