The Retail Customer Service Skills Training course prepares you with the skills and knowledge needed for a successful career in today's retail world. This is an excellent option for those already working in a retail environment and wanting to advance in their careers or for those interested in starting new retail jobs. In this program, offered by Smart Horizons Career Online Education, you will master the skills you need to obtain a career certificate in Retail Customer Service Skills Training, while you progress towards earning your High School Diploma.
As you prepare for your career in the retail industry, you will learn about providing excellent customer service, as well as personal management skills that will make you effective in the workplace. Throughout the course, you will have the support of experienced, enthusiastic teachers who are committed to your success, while you obtain High School credits and progress through the course. When you complete the course, you will earn a Retail Customer Skills Certificate. Get started today and prepare yourself to enter this exciting career field. The career component of this course takes an estimate of 120 hours to complete; however, the hours for the High School Diploma general education can vary based on the number of high school credits you have prior to enrollment.
Accreditation
Career Online High School is a division of Smart Horizons Career Online Education, a private school district that has been granted District Accreditation from the AdvancED Accreditation Commission, the national commission that confers the Southern Association of Colleges and Schools Council on Accreditation and School Improvement (SACS CASI) accreditation seal. This means that the SHCOE district and all its schools are accredited, and that Smart Horizons Career Online Education is recognized across the nation as a quality school system.
AdvancED is the unified organization of the North Central Association Commission on Accreditation and School Improvement (NCA CASI) and the Southern Association of Colleges and Schools Council on Accreditation and School Improvement (SACS CASI). AdvancED provides nationally recognized accreditation for school districts and individual schools and represents 27,000 public and private schools and districts across the United States and in 65 countries worldwide, educating 15 million students.
Students and community members can learn more about the District Accreditation Process at www.advanc-ed.org.
Smart Horizons has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1780 Old Meadow Road, Suite 500 McLean, VA 22102.
State Restrictions
"Students interested in pursuing post-secondary education within their state should check with the state to understand the requirements. States may impose requirements for receiving state financial aid. For example, an online high school diploma may not be recognized by some colleges and universities within a state to receive financial aid. We recommend students check with a specific institution for any specific restrictions—this is particularly important for residents of New York and New Jersey."
Requirements:
Hardware Requirements:
- This course can be taken on either a PC or Mac.
- Speakers or headphones.
Software Requirements:
- PC: Windows XP or later.
- Mac: OS X Snow Leopard 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Adobe Flash Player. Click here to download the Flash Player.
- Adobe Acrobat Reader. Click here to download the Acrobat Reader.
- Software must be installed and fully operational before the course begins.
Other:
- Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Prerequisites:
All students entering Career Online High School must be at least 16 years of age prior to the first day of class and have successfully completed the 8th Grade at an accredited institution. Minors will be required to obtain parental consent to enrollment and acknowledgment of responsibility.
Karen Panerali has more than 20 years of experience in instruction, curriculum development, and academic support. Her teaching experience includes high school, college, and corporate training settings. She holds a Bachelor of Art in Journalism and a Master of Arts in liberal arts studies.
Kimberly Sher has been an academic coach for more than 13 years. Previously, she was a science instructor at the University of Miami. She holds a bachelor's degree in biology and a master's degree in chemistry education.
Yianna Pavlakos is an Academic Coach and Social Studies Academic Support Instructor with 14 years of experience. She has a Bachelor's degree in history and philosophy and a Master's degree in history.
Shauna Paedae is a Math Academic Support Instructor. She is a National Board Certified Teacher with a Master's degree in statistics, a Bachelor's degree in mathematics, and 31 years of teaching experience.
1. Can I register for programs if I am an international student?
Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.
2. How long does it take to complete a program?
The career component of this program takes an estimate of 120 hours to complete; however, the hours for the High School Diploma general education can vary based on the number of high school credits you have prior to enrollment.
All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. Most programs allow you 180 days after your register to complete them.
3. Do I have to buy additional materials?
No additional materials are required for this program.
4. Can I get financial assistance?
ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.
5. What happens when I complete the program?
Upon successful completion of the program, you will be awarded a certificate of completion.
6. Am I guaranteed a job?
ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don't provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.
7. Who will be my instructor?
Each student is paired up with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.
8. What software or hardware do I need in order to take online programs and what are the system requirements?
In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don't have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is best) and the latest version of Internet Explorer.
9. Can I use a Mac?
Yes
10. How can I get more information about the program?
If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button toward the top of the page). If you are visiting us during non-business hours, please feel free to send us a question using the "Contact Us" form to the right. You may also call us at 1-855-520-6806. We will answer your questions promptly.
11. When can I start the program?
Our programs are all open enrollment. You can register and start the program as soon as you are ready.
Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.
12. How do you do the applied labs if you don't have equipment?
The majority of labs can be done using the online lab system. A link to schedule the lab is included with the course for each lab that can be done online.
13. I dropped out my senior year. Will all of the courses I completed count towards this diploma?
Once you are ready to start the program, our Registrar will analyze your transcripts and apply credits for any course work you completed that fulfills our credit transfer requirements. Elective credits do not apply since the electives we offer are necessary in you earning your career certification. Click here to download the transcript request form.
14. What if I don't have enough time to complete my program within the time frame provided?
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee will be charged for an extension.