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ITIL Capability Expert (Vouchers Included)

$3,295.00 (USD)



  1. ITIL Release, Control and Validation
    1. Introduction to RCV
    2. Change Management
    3. Service Asset and Configuration Management
    4. Service Validation and Testing
    5. Release and Deployment Management
    6. Request Fulfilment
    7. Change Evaluation
    8. Knowledge Management
    9. Roles and Responsibilities
    10. Technology and Implementation
    11. Sample Exam
    12. Practice Exams
  2. ITIL Service Offerings and Agreement
    1. Introduction to SOA
    2. Service Portfolio Management
    3. Service Catalogue Management
    4. Service Level Management
    5. Demand Management
    6. Supplier Management
    7. Financial Management
    8. Business Relationship Management
    9. Technology and Implementation
    10. Sample Exam
    11. Practice Exams
  3. ITIL Operational Support and Analysis
    1. Introduction to OSA
    2. Event Management
    3. Incident Management
    4. Request Fulfilment
    5. Problem Management
    6. Access Management
    7. The Service Desk
    8. Functions and Roles
    9. Technology and Implementation
    10. Sample Exam
    11. Practice Exams
  4. ITIL Planning, Protection and Optimisation
    1. Introduction to PPO
    2. Demand Management
    3. Capacity Management
    4. Availability Management
    5. Information Security Management
    6. IT Service Continuity Management
    7. Technology and Implementation
    8. Sample Exam
    9. Practice Exams
  5. ITIL Managing Across the Lifecycle
    1. Service Lifecycle Key Concepts
    2. Communication and Stakeholder Management
    3. Process Integration Across the Lifecycle
    4. Managing Services Across the Lifecycle
    5. Governance and the Organisation
    6. Measurement
    7. Implementing and Improving Service Management
    8. Sample Exam
    9. Practice Exams
  6. Implementing ITSM
    1. IT Service Management Visioning
    2. ITSM Assessment
    3. ITSM Planning
    4. ITSM Initial Wins
    5. ITSM Design
    6. ITSM Transition
    7. Ongoing Improvement





Cleveland State University
Division of Continuing and Extended Education
2121 Euclid Avenue
1717 Euclid Ave. UR 141
Cleveland, OH 44103 US

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