I.
Lesson
1: Introduction to Human Resources
A. Chapter
1: Introduction
B.
Chapter
2: Opportunities in the HR Field activity
C.
Chapter
3: Skills for Success
D.
Chapter
4: Getting into the HR Field
II.
Lesson
2: HR's Role in Strategy
A. Chapter
1: Introduction
B.
Chapter
2: Let's Talk Strategy
C.
Chapter
3: Vision and Mission Statements
D.
Chapter
4: Policies
E.
Chapter
5: Metrics
III.
Lesson
3: Recruiting and Hiring Employees
A. Chapter
1: Introduction
B.
Chapter
2: Writing a Job Ad
C.
Chapter
3: Preparing to Interview
D.
Chapter
4: Reviewing Résumés and Interviewing Candidates
E.
Chapter
5: The Job Offer
IV.
Lesson 4:
Appraising and Improving Employees' Performance
A.
Chapter
1: Introduction
B.
Chapter
2: The Goals and Process of a Performance Appraisal
C.
Chapter
3: Performance Appraisal Methods
D.
Chapter
4: Legal Considerations in Appraising Employees
E.
Chapter
5: Designating People to Perform Appraisals
F.
Chapter
6: Training Supervisors to Handle Appraisals and Motivate Employees
V.
Lesson 5:
Training Programs
A.
Chapter
1: Introduction
B.
Chapter
2: The Basics of Training
C.
Chapter
3: The Analysis, Design, and Development Phases of Training
D.
Chapter
4: The Implementation and Evaluation Phases
VI.
Lesson 6:
Compensation and Benefits
A.
Chapter
1: Introduction
B.
Chapter
2: Things to Consider When You're Planning Compensation
C.
Chapter
3: Strategic Decisions for Paying Employees
D.
Chapter
4: Job Evaluation
E.
Chapter
5: A Look at Benefits
VII.
Lesson 7:
Employee Health and Safety
A.
Chapter
1: Introduction
B.
Chapter
2: What Is OSHA?
C.
Chapter
3: Knock, Knock, OSHA Is Here . . .
D.
Chapter
4: Protecting Against Workplace Hazards
E.
Chapter
5: Investigating, Recording, and Preventing Accidents and Illnesses
VIII.
Lesson 8:
The Legal Environment
A.
Chapter
1: Introduction
B.
Chapter
2: Basic Employment Law Terms and Facts
C.
Chapter
3: Equal Employment Opportunity—Past and Present
D.
Chapter
4: What Is Discrimination?
E.
Chapter
5: Additional Employment Laws
F.
Chapter
6: What Happens When an Employee Files an EEOC Claim
IX.
Lesson 9:
Making HR Decisions
A.
Chapter
1: Introduction
B.
Chapter
2: HRIS Software: A High-Tech Tool for Decision-Making
C.
Chapter
3: Making Decisions in a Growth Strategy
D.
Chapter
4: Making Decisions in a Retrenchment or Stability Strategy
E.
Chapter
5: Job Analysis as a Tool for Decision-Making
X.
Lesson
10: Affirmative Action
A.
Chapter
1: Introduction
B.
Chapter
2: Creating an Affirmative Action Plan
C.
Chapter
3: The AAP: Putting It All Together
D.
Chapter
4: More Parts of an AAP
E.
Chapter
5: Still More Numbers for the Government!
XI.
Lesson
11: Diversity
A.
Chapter
1: Introduction
B.
Chapter
2: What Is Diversity—and Why Is It a Good Thing?
C.
Chapter
3: Managing Diversity and Handling Conflict
D.
Chapter
4: Demonstrating Leadership in Promoting Diversity
E.
Chapter
5: Diversity Training
XII.
Lesson 12:
Employee Rights and Discipline
A.
Chapter
1: Introduction
B.
Chapter
2: Laws That Protect Your Employees' Rights and Privacy
C.
Chapter
3: Monitoring Employees
D.
Chapter
4: Disciplining Employees
E.
Chapter
5: Disciplinary Strategies
F.
Chapter
6: Documenting Employee Behavior
XIII.
Lesson 13:
Termination
A.
Chapter
1: Introduction
B.
Chapter
2: Alternatives to Firing
C.
Chapter
3: Preparing for a Termination
D.
Chapter
4: Separation Agreements
E.
Chapter
5: Wrongful Discharge
XIV.
Lesson 14:
Investigations
A.
Chapter
1: Introduction
B.
Chapter
2: Why It's Important to Investigate Problems
C.
Chapter
3: The Steps of an Effective Investigation
D.
Chapter
4: Getting Ready to Conduct Your Investigation
E.
Chapter
5: Conducting Your Investigation
F.
Chapter
6: Wrapping Up Your Investigation
XV.
Lesson 15:
Managing Labor Relations
A.
Chapter
1: Introduction
B.
Chapter
2: A Quick Look at the History of Unions
C.
Chapter
3: Why Employees Join a Union
D.
Chapter
4: How Unions Work
E.
Chapter
5: Collective Bargaining
F.
Chapter
6: What Happens When Negotiations Fail
XVI.
Lesson 16:
Creating a High-Performance Workplace
A.
Chapter
1: Introduction
B.
Chapter
2: Ask for Your Employees' Suggestions—and Act on Them
C.
Chapter
3: Delegate Authority
D.
Chapter
4: Keep the Lines of Communication Open
E.
Chapter
5: Ask for Feedback
F.
Chapter
6: Let Your Employees Have a Life!
XVII. Lesson
17:
Global Human Resources
A.
Chapter
1: Introduction
B.
Chapter
2: Staffing Strategy and Culture
C.
Chapter
3: Understanding Cultural Differences
D.
Chapter
4: Practicing HR in Other Countries
E.
Chapter
5: Choosing Your Global Employees
F.
Chapter
6: Additional Issues for Expatriates
XVIII. Lesson
18:
Retention
A.
Chapter
1: Introduction
B.
Chapter
2: The Top Reasons Why Employees Leave a Company
C.
Chapter
3: Encouraging Workers to Stay With Your Company a
D.
Chapter
4: Stay Interviews
E.
Chapter
5: Succession Planning
XIX. Lesson
19:
Motivation, Rewards, and Recognition
A.
Chapter
1: Introduction
B.
Chapter
2: The Roots of Motivation
C.
Chapter
3: Fun Ways to Motivate Your Workers
D.
Chapter
4: Nine Strategies For Creating a Great Rewards Program activity
XX.
Lesson 20:
Preparing for the PHR Exam
A.
Chapter
1: Introduction activity
B.
Chapter
2: Externships and Internships
C.
Chapter
3: The Basics of the PHR Exam
D.
Chapter
4: Studying for the PHR Exam
E.
Chapter
5: What to Expect on the Day of the Test
1. Can I register for courses if I am an international student?
Yes. ed2go courses are online, so you never have to actually travel to the school. Most schools offer telephone or online registration.
2. How long does it take to complete a course?
This course is self-paced and open enrollment, so you can start them when you want and work at your own pace. When you register, you will receive six (6) months to complete the course.
3. What if I don't have enough time to complete my courses within the time frame provided?
The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.
4. Do I have to buy additional materials?
All the materials needed are included, and their cost will be covered by your tuition. Upon enrollment, ed2go will ship all materials via ground service.
5. Can I get financial assistance?
ed2go courses are non-credit, so they do not qualify for federal aid. However, vocational rehab and workforce development boards in some states will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance if they meet certain requirements.
6. What happens when I complete the course?
Upon successful completion of the course, you will be awarded a Certificate of Completion.
7. Am I guaranteed a job?
This course will provide you with the skills needed to obtain an entry-level position in most cases. We do not offer direct job placement services, but our instructors and career counselors will help you build your resume and provide advice on starting your career. Instructors can also be used as a professional reference upon course completion. However, you should always research the job market in your area before registering for a course.
8. Who will be my instructor?
All of our course instructors are successful working professionals in the fields in which they teach. The instructor is available by email to answer any questions you may have and provide one-on-one feedback on your performance.
9. What software or hardware do I need in order to take online courses and what are the system requirements?
In order to take ed2go courses, you need access to a computer and the Internet. You can access the course contents from any web-enabled computer. We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.
10. Can I use a Mac?
Yes, you can use a Mac for this course.
11. How can I get more information about the course?
If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above). If you are visiting us during non-business hours, please feel free to send us a question using the “Contact Us” form to the right. We are also available at 1-877-221-5151 to promptly answer your questions.
12. When can I start the course?
Our Advanced Career Training courses are open enrollment, meaning you can register and start learning as soon as you are ready. Please note that once the course curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.
13. Does this course come with an internship?
No, but you will receive insight on how to obtain an internship or externship.
14. Do I need experience in human resources to take this course?
No. You do not need to have experience in human resources to take this course. However, you will need experience as a human resources representative to take the PHR exam, administered by the Human Resource Certification Institute (HRCI).
15. Does this course prepare for certification?
Yes, this course prepares you to sit for the Human Resource Certification Institute’s PHR exam. However, you will need experience in the human resources field before you are eligible to take this exam. Please reference the Prerequisites section for more information.
16. Why is certification important?
Obtaining certification shows that you are dedicated to advancing in your career. Many organizations consider the certified Human Resources Professional to be motivated and knowledgeable, giving them a competitive edge in the field.