Nancy Smith has more than 30 years of experience in healthcare education. Previously, she taught administrative medical programs in the vocational school and community college setting. In addition, she has professional experience as a medical coder, medical records auditor, and medical office manager. Smith is a member of AHIMA and has a CCS-P coding certification.
Jennifer Della'Zanna has more than 20 years of experience in the healthcare industry, having worked as a medical transcriptionist, practice administrator, biller, and coding specialist. She writes courses and study guides on the use of technology in health care and regularly contributes to publications about health issues. Della'Zanna is a member of the American Academy of Professional Coders and the Association for Healthcare Documentation Integrity. She holds a Bachelor of Arts from Albright College.
Rachael Delekta has been in the health care field for over ten years. She has worked mostly on the insurance side of things, as a customer service manager for dental insurance, a claims and customer service coach, and a workers’ compensation case management biller and auditor. She works daily with medical records and healthcare software.
Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor’s degree in Business Information Systems, a master’s degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm, AnnGrant Educational Services.
Sharon L. Blackford, MA, BA, RMA has over 30 years’ experience in the medical field. She has a master’s degree in Organizational Management, a bachelor’s degree in Business Management, and has served as a Registered Medical Assistant since 1994. She is originally from Chicago, Illinois and has worked in the United States Army. Blackford is also a veteran, having served in the United States Army as an active duty Clinical Specialist for 10 years.