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Certified Administrative Professional (Voucher Included)

Certified Administrative Professional (Voucher Included)
$1,695.00 (USD)

OVERVIEW

DETAILS

OUTLINE

I. Organizational Communication (Part 1)

A. Communication Essentials

B. Interacting With Stakeholders

C. Teams

D. Quiz

II. Organizational Communication (Part 2)

A. Networking

B. Interpersonal Interactions

C. Public Speaking

D. International Business

E. Organizational Structure and Systems

F. Legal Issues/Ethics

G. Quiz

III. Business Writing and Document Production

                A. Business Writing

                B. Using Personal Computer Software Applications

                C. Publishing Web Documents, Hard-Copy Documents, and Meeting Minutes

                D. Quiz

IV. Technology and Information Distribution

                A. Information in Organizations

                B. Researching, Gathering, Compiling, and Analyzing Data and Information

                C. Networks for Information Distribution and Maintaining, Backing-up, and Storing Data

                D. Quiz

V. Office and Records Management

                A. Office and Records Management (Introduction)

                B. The Basics of Creating Functioning and Productive Workspaces

                C. Obtaining and Managing Resources for Your Office and Working in a Virtual Office

                D. Quiz

VI. Event and Project Management

                A. Event and Travel Management: Coordinating Virtual Meetings

                B. Project Management, Time Management, and Negotiations

                C. Quiz

VII. Human Resources

                A. Human Resources Functions, Duties, and Processes

                B. Employee Files and Records and Employee Training

                C. Recruitment, Staffing, and Hiring Practices

                D. Diversity, Onboarding/Offboarding, and Human Resource Law

                E. Quiz

VIII. Financial Functions

                A. Organizational Finance: Budgeting, Financial Statements, and Financial Transactions

                B. Banking Process and the Bank Statement Reconciliation Process

                C. Basic Statistical Analysis

                D. Financially Accounting for Charitable Activities

                E. Quiz

IX. Workplace Behaviors

                A. Goal Setting and Creativity

                B. Problem Solving and Decision Making

                C. Time Management and Stress Management

                D. Quiz

X. Becoming an Administrative Assistant and Advancing Your Career

A. Job Duties, Responsibilities, and Personal Characteristics of Administrative Assistants

B. Administrative Assistant Position Options

C. Becoming an Administrative Assistant, Making a Career Change, and Career Advancemen

D. Quiz

 


REQUIREMENTS

PREREQUISITES

INSTRUCTOR

FAQS

Dutchess County BOCES
Adult Learning Institute (ALI)
One Civic Center Plaza, Suite 300
Poughkeepsie, NY 12601 US
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