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Dreams Career Institute
Home > Training Programs > Operations > Call Center Representative
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Call Center Representative

call-center-rep
$595.00 (USD)

OVERVIEW

DETAILS

What you will learn

  • The departmental functions within contact centers and the metrics associated with performance
  • How to structure phone, email, chat and social media conversations for consistently positive outcomes
  • Soft skills for voice control and effective word choices for both verbal and written communication
  • Proven strategies for handling all types of complicated customer interactions
  • Four steps to increase revenues with customer-focused selling techniques

How you will benefit

  • Be prepared to succeed in a role as a call center representative and primed for advancement
  • Soft skills and a proper structure for calls, emails, and chat will assure consistent quality
  • Effectively handling challenging customer interactions is key to advancing your career
  • Acquiring these skills will increase the likelihood of employment as a call center agent

OUTLINE

REQUIREMENTS

PREREQUISITES

INSTRUCTOR

FAQS

Dreams Career Institute
Education
1516 N Sylvania Ave
Fort Worth, TX 76111 US
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