| Medical Terminology |
| I. |
Introduction to Medical Terminology |
| II. |
The Musculoskeletal System |
| III. |
The Cardiovascular System |
| IV. |
The Lymphatic and Immune Systems |
| V. |
The Respiratory System |
| VI. |
The Digestive System |
| VII. |
The Urinary System |
| VIII. |
The Nervous System |
| IX. |
The Special Senses The Eyes and Ears |
| X. |
The Integumentary System |
| XI. |
The Endocrine System |
| XII. |
The Reproductive System |
| XIII. |
Diagnostic Procedures, Nuclear Medicine, Pharmacology |
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| Certified Clinical Medical Assistant (CCMA) |
| I. |
Becoming a Medical Assistant |
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Qualities of a Medical Assistant |
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Job Duties |
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Certification |
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Scope of Practice |
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Ambulatory Healthcare Settings |
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The Healthcare Team |
| II. |
Managing Stress and Improving Communication |
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Stress and Burnout |
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Types of Communication |
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Barriers to Effective Communication |
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Patient Interview Techniques |
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The Stages of Grief |
| III. |
Law, Ethics and Healthcare |
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Health Insurance Portability and Accountability Act (HIPAA) |
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Americans with Disabilities Act (ADA) |
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Occupational Safety and Health Administration (OSHA) |
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Informed Consent |
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Advance Directives |
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Ethical Guidelines for Healthcare Providers |
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Medical Identify Theft |
| IV. |
Improving Your Medical Office |
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The Reception Area |
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The Medical Receptionist |
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Safety Issues |
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Opening and Closing the Facility |
| V. |
Computers in the Ambulatory Care Setting |
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Use of Computers in the Medical Office |
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Electronic Medical Record (EMR) and Electronic Health Record (EHR) |
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Safeguarding Protected Health Information (PHI) |
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Cloud Computing |
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Mobile Health (mHealth) |
| VI. |
Telecommunications and Patient Scheduling |
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Telephone Techniques |
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Faxing |
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Emails |
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Patient Portal |
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Patient Scheduling Methods |
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Cancellations and No Shows |
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Dealing with Irate Patients |
| VII. |
Enhancing the Patient Experience |
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Patient-Centered Medical Home |
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First Impressions |
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Patient Kiosk |
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Practice Website |
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Concierge Medicine |
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Telemedicine |
| VIII. |
Managing Medical Records |
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Purposes of Medical Records |
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Electronic, Paper and Hybrid Medical Records |
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Categories of Medical Records |
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Flow Sheets |
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SOAP Notes |
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Filing Paper Records |
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Release of Information (ROI) |
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Personal Health Record (PHR) |
| IX. |
Written Communication |
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Components of a Business Letter |
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Proofreading |
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Meeting Agendas |
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Business Emails |
| X. |
Working with Medical Documents |
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Purposes of Medical Records |
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Types of Medical Records: |
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Chart Notes |
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History & Physicals (H&Ps) |
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Operative Reports |
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Consultations |
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Discharge Summaries |
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Radiology and Imaging Reports |
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Pathology Reports |
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Procedure Reports |
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Laboratory Reports |
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Medical Transcriptionist/Medical Scribe |
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Electronic Signatures |
| XI. |
Medical Billing and Overview Coding: An Overview |
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Health Insurance Terms |
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Private and Government-Sponsored Insurers |
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Code Sets: ICD-10-CM/PCS, CPT, HCPCS Level II |
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CMS-1500 and UB-04 |
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Electronic Claims |
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Pre-authorizations |
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Medical Necessity |
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Explanation of Benefits (EOBs) |
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Fair Debt Collection Practices Act |
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Advance Beneficiary Notice (ABN) |
| XII. |
Daily Financial Practices |
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Accounts Receivable and Accounts Payable |
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Provider Fees |
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Improving Patient Payments |
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Claims Denial Strategies |
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Practice Management Software |
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Managing Patient Accounts |
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Petty Cash |
| XIII. |
The Administrative Medical Assistant as Office Manager |
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Qualities of an Office Manager |
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Job Duties |
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Policy & Procedure Manual |
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Staff Meetings |
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Physician Credentialing |
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Clinical Documentation Improvement (CDI) |
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Practice Websites |
| XIV. |
Major Body Systems |
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Integumentary System |
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Musculoskeletal System |
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Circulatory System |
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Lymphatic System |
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Immune System |
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Respiratory System |
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Digestive System |
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Urinary System |
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Nervous System |
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Endocrine System |
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Special Senses |
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Reproductive System |
| XV. |
Pathophysiology |
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Skin Disorders |
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Endocrine Disorders |
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Nervous System Disorders |
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Digestive System Disorders |
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Respiratory System Disorders |
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Circulatory System Disorders |
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Urinary System Disorders |
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Musculoskeletal System Disorders |
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Eye and Ear Disorders |
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Lymphatic and Immune System Disorders |
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Reproductive System Disorders |
| XVI. |
Pharmacology |
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Medical Uses of Drugs |
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Drug Regulations |
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Controlled Substances |
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Drug Classifications |
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Drug Actions |
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Common Abbreviations |
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Routes of Administration |
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Drug Names |
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Drug Formularies |
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Dose Calculations |
| XVII. |
Nutrition and Special Diets |
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Importance of Nutrition |
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Types of Nutrients |
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Healthy Diets |
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Therapeutic Diets |
| XVIII. |
The Chief Complaint and Patient History |
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Preparing for the Patient |
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Chief Complaint |
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Medical History |
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Approaching Sensitive Topics |
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Charting |
| XIX. |
Recording Vital Signs |
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Temperature |
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Blood Pressure |
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Pulse |
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Respiration |
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Height and Weight |
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Body Mass Index |
| XX. |
The Physical Examination |
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Methods of Examination |
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Examination Positions |
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Equipment and Supplies |
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Preparing the Patient |
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Order of the Examination |
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After the Examination |
| XXI. |
Specialty Exams and Procedures |
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Prenatal Examination |
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Gynecology Examination |
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Pediatric Examination |
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Geriatric Examination |
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Visual Acuity Testing |
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Pulse Oximetry |
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Ear Irrigation |
| XXII. |
Medical Asepsis and Infection Control |
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Medical Asepsis |
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Microorganisms |
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Infection Cycle |
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Transmission-Based Precautions |
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Bloodborne Pathogens |
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Other Potentially-Infectious Materials |
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Personal Protective Equipment |
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Needlestick Injuries |
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Standard Precautions |
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Infection Control |
| XXIII. |
Surgical Asepsis and Sterilization Techniques |
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Surgical Asepsis |
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Methods of Sterilization |
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Sterile Field |
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Preoperative Procedures |
| XXIV. |
Surgical Instruments |
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Cutting and Dissecting Instruments |
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Grasping and Clamping Instruments |
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Dilators, Scopes, and Probes |
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Retracting and Exposing Instruments |
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Care of Surgical Instruments |
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Chemical Cautery |
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Electrosurgery |
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Cryosurgery |
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Laser Surgery |
| XXV. |
Assisting with Minor Office Surgeries |
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Informed Consent |
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Patient Preparation |
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Preoperative Skin Cleansing |
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Postoperative Instructions |
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Wound Care |
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Suture and Staple Removal |
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Applying a Sterile Dressing |
| XXVI. |
Introduction to the Medical Laboratory |
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Purposes of Laboratory Testing |
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Types of Clinical Laboratories |
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Laboratory Departments |
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CLIA |
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Laboratory Requisitions |
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Laboratory Reports |
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Urinalysis |
| XXVII. |
Basic Microbiology |
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Bacteriology |
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Mycology |
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Parasitology |
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Virology |
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Immunology |
| XXVIII. |
Introduction to Phlebotomy |
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Composition of Blood |
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Supplies |
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Order of Draw |
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Venipuncture Methods |
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Venipuncture Sites |
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Specimen Identification |
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Capillary Puncture |
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Quality Assurance |
| XXIX. |
Basic Hematology |
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Red Blood Cells |
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White Blood Cells |
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Platelets |
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Coagulation Studies |
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Blood Count Tests |
| XXX. |
Electrocardiogram |
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Electrical Conduction System of the Heart |
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Cardiac Cycle |
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Normal Sinus Rhythm |
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Arrhythmias |
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12-Lead ECG |
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Multichannel ECG |
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Waveform Components |
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Common Artifacts |
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Electrophysiology |
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Holter monitor |
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Automated External Defibrillator |
| XXXI. |
Administering Noninjectable Medications |
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Medication Order |
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Six Rights of Medication Safety |
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Medication Label |
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Administration of Oral Medications |
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Administration of Inhaled Medications |
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Medication Errors |
| XXXII. |
Basic Guidelines for Administration of Injections |
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Intradermal Injections |
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Subcutaneous Injections |
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Intramuscular Injections |
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Syringes |
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Needles |
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Withdrawing Medication from a Vial or Ampule |
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Tuberculin Skin Test |
| XXXIII. |
Diagnostic Imaging |
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X-Rays |
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Ultrasonography |
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CT Scans |
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MRI Scans |
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Nuclear Medicine Scans |
| XXXIV. |
Rehabilitation and Treatment Modalities |
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Physical Therapy |
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Occupational Therapy |
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Speech Therapy |
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Sports Medicine |
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Proper Body Mechanics |
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Care for a Falling Patient |
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Wheelchair Safety |
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Transfer Techniques |
| XXXV. |
First Aid Techniques |
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Types of Wounds |
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Burns |
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Musculoskeletal Injuries |
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Choking |
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Syncope |
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Poisoning |
| XXXVI. |
Emergencies in the Medical Office |
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Anaphylaxis |
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Cardiac Arrest |
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Asthma |
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Shock |
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Seizures |
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Diabetic Emergencies |
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Crash Cart |
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| Certified Electronic Health Records Specialist (CEHRS) |
| I. |
An Overview of EHR and CEHRS |
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A. |
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What is an EHR |
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B. |
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The Importance of EHRs |
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C. |
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Efforts to Encourage EHR Adoption |
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D. |
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EHRs in the Future |
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The Role of a CEHRS in a Medical Practice |
| II. |
Introduction to Harris CareTracker |
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A. |
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Main Elements of Harris CareTracker |
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B. |
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Major Parts of a Client Chart |
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C. |
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Schedule Options |
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D. |
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Claims Submission and Payment Process |
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E. |
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Available Reporting Categories |
| III. |
History of EHRs |
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A. |
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EHR Origins in Practice Management Systems |
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B. |
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Major Federal Initiatives to Promote EHR Adoption |
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C. |
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MIPS |
| IV. |
Steps to EHR Implementation |
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A. |
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Step 1: Assess |
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B. |
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Step 2: Plan |
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C. |
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Step 3: Select |
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D. |
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Step 4: Implement |
| V. |
V. The EHR Framework |
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A. |
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EHR Architecture, Hardware, Software, Networks and Interfaces |
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B. |
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Human-Computer Interface (User) Devices |
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C. |
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Functional, Data Content, and Vocabulary Standards |
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D. |
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Feature and Data Formats |
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E. |
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Security Controls |
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F. |
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Hybrid Health Records |
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G. |
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Disaster Recovery |
| VI. |
HIPAA Requirements and EHR Systems |
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A. |
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What is HIPAA? |
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B. |
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HIPAA and CEHRS |
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C. |
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HIPAA Privacy Rule |
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D. |
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HIPAA Security Rule |
| VII. |
The EHR and Record Content |
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A. |
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Record Purposes |
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B. |
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Record Formats and Types of Data |
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C. |
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Record Standards |
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D. |
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Medical Record Content |
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E. |
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Documentation Practices |
| VIII. |
Lists, Treatment Plans, Orders, and Results |
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The Lists |
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B. |
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Summary Lists in the Office Workflow |
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C. |
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Standards – Functional, Content, and Vocabulary |
| IX. |
Patient Visit Management |
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A. |
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The EHR in an Office Workflow |
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B. |
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Master Patient Index |
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C. |
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Service Payment Information |
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D. |
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Scheduling |
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E. |
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Consents, Acknowledgements, Advance Directives, and Authorizations |
| X. |
Coding, Billing, and Practice Reports |
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A. |
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Coding and Billing Workflow |
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B. |
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Code Sets and Clinical Vocabularies |
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C. |
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Coding, Billing, and the EHR |
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D. |
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Encoders and Computer-Assisted Coding |
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E. |
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Electronic Bill Submission |
| XI. |
Patient Communications |
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A. |
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Patient-Focused Communication |
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B. |
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Patient Portals |
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C. |
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Personal Health Records |
| XII. |
Practice Reports, Research, Registries, and Reportable Events |
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A. |
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Medical Product Development |
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B. |
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Practice Requirements |
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C. |
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Standards that Support Research |
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D. |
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Registries and Reportable Events |
| XIII. |
Personal Health Records and Continuing Care Records |
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A. |
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Personal Health Record |
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B. |
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Communication Among Providers for Continuing Care |
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C. |
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Continuity of Care Record |
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D. |
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Ongoing Training and Technical Support of EHR Software |