Management for IT Professionals

If you manage IT professionals, this course is for you! The leaders in an organization often set the tone and establish the benchmarks for success. In this course, you'll explore different decision-making techniques in the context of successful leadership styles. The focus is on developing a successful leadership style that facilitates team building, collaboration, and a corporate culture that promotes success.

The Management for IT Professionals Online Training course is particularly well suited for anyone in IT who has recently assumed management responsibilities, anyone who is managing IT professionals, or anyone who wants an introductory perspective on some of the unique issues facing the management of IT professionals. This course explores the developmental process and how to be successful in creating change. Since most business organizations are social systems, the Management for IT Professionals Online Training course will also focus on organizational culture and how it influences the way people work, so as to maximize the long-term health of the organization and its people. This course delivers essential leadership skills, business practices, budgeting strategies, communication skills, and more, all with the goal of helping you run your IT department better than ever before.

What you will learn

• Learn to think about budgeting in a strategic, integrated manner
• Gain strategies to solve problems and challenges on a collaborative basis
• Understand the legal issues involved in operations, including agency and employment law
• Learn seven management disciplines
• Develop a foundation for negotiating with great awareness and effectiveness
• Learn about the key areas of business management

How you will benefit

• Begin your career as an IT professional or develop your existing skills to move up at your current job
• Learn to communicate and lead a team effectively
• Understand how to successfully run a department and what financial and legal regulations you'll be held to
• Discuss ways in which you can benefit your organization, from decision making to cultural shifts, that will make you an asset to any team

1. Management Issues in the IT Environment
   1. Introduction and Components of a Successful Manager
   2. Organizational Culture and Change
   3. Power and Perceptions
   4. Leadership and Risk
   5. Strategies, Decision Making, Empowerment, and Accountability
   6. Customer Relationship Management and Quality
   7. Human Resource Management
   8. Financial Accountability
   9. Summary
2. Collaborative Problem Solving
   1. Introduction
   2. Backgrounds, Management, and Leadership
   3. Communication, Motivation, and Development
   4. Summary
3. Strategic Management in Operations
   1. Introduction and Overview
   2. Definitions and Business Models
   3. Categories of Strategies
   4. Strategic Planning Models
   5. Creating Strategic Alternatives
   6. Implementation
   7. Conclusion
4. Business Best Practices
5. Financial Accounting for IT Managers
   1. Introduction and Overview
   2. Importance of Financial Statements
   3. The Balance Sheet
   4. The Income Statement
   5. Statement of Cash Flows
   6. Financial Ratios
   7. Conclusion
6. Legal Issues in Operations
   1. Introduction
   2. Sources of Law
   3. Agency and Employment Law
   4. Torts Law
   5. Sales and Products Liability
   6. Intellectual Property
   7. Ethics
   8. Summary
7. Organizational Leadership and Decision Making
   1. Introduction and Overview
   2. What Is a Leader
   3. Sources of Power in Leadership
   4. Leadership Theories
   5. Transformational Leaders
   6. Decision Making and Empowerment
   7. Accountability
   8. Summary
8. Organizational Development and Change
   1. Introduction and Overview
   2. The Culture of an Organization
   3. Types of Culture
   4. Organizational Change
   5. The Human Side of Change and Resistance
   6. Summary
9. Negotiating Strategies
   1. Introduction
   2. Steps in Negotiating
   3. Tools in Negotiating
   4. Types of Negotiations
   5. Personality Types
   6. Preparing for Negotiations
   7. BATNA and Summary
10. Seven Management Disciplines
    1. Introduction and Overview
    2. Strategy Management
    3. Human Resource Management
    4. Technology Management
    5. Production and Operations Management
    6. Sales and Marketing Management
    7. Customer Experience Management
    8. Financial Management
    9. Risk Management
    10. Summary
11. Budgeting Essentials
    1. Introduction
    2. The Concept of Budgeting
    3. Activity Based Budgeting
    4. Factors to Consider in Budgeting
    5. Production Planning
    6. Inventory
    7. Sample Budget and Summary
12. Persuasive Communication
    1. Introduction
    2. Fundamentals of Communication
    3. Knowing the Audience
    4. The Power of Listening
    5. Credibility of the Speaker
    6. Evidence in Persuasion
    7. Emotion in Persuasion
    8. Organizing the Argument
    9. Summary

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.
• A high-speed Internet connection

Software Requirements:

• PC: Windows 8 or newer.
• Mac: OS X Snow Leopard 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Office or equivalent (not included in enrollment).
• Adobe Acrobat Reader. Download the Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Managing by the Numbers: A Commonsense Guide to Understanding and using your Company's Financials
• Strategic Planning - A Pragmatic Guide

Prerequisites:

There are no specific prerequisites for this course. However, basic computer skills, the ability to navigate the Internet, and an e-mail account are all required.

This class is for you if you're currently working in, or planning on working in, any area of information technology that requires managerial responsibilities.

Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

No.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.