DETAILS
The ITIL Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of the ITIL Scheme in its entirety. You will learn to use IT as a way to improve, transform and grow the business, as well as create a more efficient working environment with contingencies in place.
The online ITIL Expert course is the high quality path and rich experience to ITIL Expert. The fee for the ITIL Expert exams are included with this course.
Additional Info
The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.
ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.
OUTLINE
I. ITIL Release, Control and Validation
A.
Introduction to RCV
B.
Change Management
C.
Service Asset and Configuration Management
D.
Service Validation and Testing
E.
Release and Deployment Management
F.
Request Fulfilment
G.
Change Evaluation
H.
Knowledge Management
I.
Roles and Responsibilities
J.
Technology and Implementation
K.
Sample Exam
L.
Practice Exams
II. ITIL Service Offerings and Agreement
A.
Introduction to SOA
B.
Service Portfolio Management
C.
Service Catalogue Management
D.
Service Level Management
E.
Demand Management
F.
Supplier Management
G.
Financial Management
H.
Business Relationship Management
I.
Technology and Implementation
J.
Sample Exam
K.
Practice Exams
III. ITIL Operational Support and Analysis
A.
Introduction to OSA
B.
Event Management
C.
Incident Management
D.
Request Fulfilment
E.
Problem Management
F.
Access Management
G.
The Service Desk
H.
Functions and Roles
I.
Technology and Implementation
J.
Sample Exam
K.
Practice Exams
IV. ITIL Planning, Protection and Optimisation
A.
Introduction to PPO
B.
Demand Management
C.
Capacity Management
D.
Availability Management
E.
Information Security Management
F.
IT Service Continuity Management
G.
Technology and Implementation
H.
Sample Exam
I.
Practice Exams
V. ITIL Managing Across the Lifecycle
A.
Service Lifecycle Key Concepts
B.
Communication and Stakeholder Management
C.
Process Integration Across the Lifecycle
D.
Managing Services Across the Lifecycle
E.
Governance and the Organisation
F.
Measurement
G.
Implementing and Improving Service Management
H.
Sample Exam
I.
Practice Exams
VI. Implementing ITSM
A.
IT Service Management Visioning
B.
ITSM Assessment
C.
ITSM Planning
D.
ITSM Initial Wins
E.
ITSM Design
F.
ITSM Transition
G.
Ongoing Improvement
REQUIREMENTS
Requirements:
Hardware Requirements:
- This course can be taken on either a PC or Mac device.
- A reliable Internet connection of at least 1 Mbps – to view video tutorials.
- Headphones or speakers connected to your computer – to listen to video tutorials.
- Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams.
- A microphone connected to your computer.
Software Requirements:
- PC: Windows XP or later.
- Mac: OS X Snow Leopard 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Authority to install software on your computer.
- Adobe Flash Player. Click here to download the Flash Player.
- Adobe Acrobat Reader. Click here to download the Acrobat Reader.
- Software must be installed and fully operational before the course begins.
Other:
- Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
PREREQUISITES
Prerequisites:
Candidates need to have an ITIL Foundation certificate in order to enroll to the ITIL Expert training.
INSTRUCTOR
Claire Agutter is passionate about all things IT service management and brings this to her role as an instructor. Using her background as an IT service management practitioner and consultant, Agutter manages a number of courses to ensure they directly support career goals.
FAQS
1. Can I register for programs if I am an international student?
Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.
2. How long does it take to complete a program?
All of our programs are self-paced and open enrolment, so you can start them when you want and finish them at your own pace. When you register, you’ll have twelve (12) months to complete the program.
3. What if I don't have enough time to complete my program within the time frame provided?
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.
4. Do I have to buy additional materials?
No.
5. Can I get financial assistance?
ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enrol, if they meet certain requirements.
6. What happens when I complete the program?
Upon successful completion of the program, you will be awarded a certificate of completion.
7. Am I guaranteed a job?
ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counsellors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.
8. Who will be my instructor?
You will be given access to a team of tutors who are available via e-mail. They will answer any questions you may have. All tutors are successful, dedicated professionals in IT Service Management.
9. What software or hardware do I need in order to take online programs and what are the system requirements?
In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don’t have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.
10. Can I use a Mac?
Yes.
11. How can I get more information about this program?
If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above). If you are visiting us during non-business hours, please feel free to send us a question using the “Contact Us” form to the right. You may also call us at 1-877-221-5151. We will answer your questions promptly.
12. When can I start the program?
Our programs are all open enrollment. You can register and start the program as soon as you are ready.
Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued
13. What is the difference between ITIL Capability Expert and ITIL Lifecycle Expert?
ITIL Capability Expert is geared towards practitioners.
ITIL Lifecycle Expert is geared towards managers and includes one more course than ITIL Capability Expert.
14. Does this program prepare for a certification?
Yes, you will be prepared for the ITIL Expert Lifecycle Intermediates (ITIL Service Strategy, ITIL Service Operation, ITIL Service Design, ITIL Service Transition, ITIL Continual Service Improvement) and MALC (ITIL Managing Across the Lifecycle).