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Home > Training Programs > Operations > Certified Quality Improvement Associate (CQIA)

Certified Quality Improvement Associate (CQIA)

Certified Quality Improvement Associate (CQIA)
$995.00 (USD)

OVERVIEW

OBJECTIVE

OUTLINE

  1. Welcome
  2. Introduction: A Jumpstart into Quality
  3. Pre-Test
  4. Quality Concepts
    1. Terms, concepts, and principles
    2. Benefits of quality
    3. Quality philosophies
  5. Team Basics
    1. Team organization
    2. Roles and responsibilities
    3. Team formation and group dynamics
  6. Continuous Improvement Techniques
    1. Continuous improvement
    2. Process improvement
    3. Quality improvement tools
  7. Customer-Supplier Relations
    1. Internal and external customers and suppliers
    2. Customer satisfaction
    3. Supplier management
  8. Post-Test

REQUIREMENTS

PREREQUISITES

INSTRUCTOR

FAQS

Florida Gulf Coast University
Innovative Education & Partnerships
10501 FGCU Blvd. South
Fort Myers, FL 33965 US
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