The hospitality industry provides a variety of jobs and opportunities to advance worldwide. Learning the skills needed to manage any venue, hotel, motel, resort, or accommodation house and supervise housekeeping staff will position you for success within this growing field.

This course bundle will train you for managerial positions in the hospitality industry. The principles learned can be transferred to multiple accommodation types such as hotels, motels, resorts, bed and breakfasts, or any other business that provides accommodation or lodging. You will learn the different management structures of hospitality, from the front office to housekeeping, and how to organize and oversee staff.

Hotel managers and executive housekeepers must be adept at recognizing quality staff during recruitment and implement training procedures to develop their potential. You will learn the management skills necessary to serve as a supervisor to other staff members and learn how to properly train and organize a team of housekeepers.

What you will learn

• Overview of the hospitality business
• Introduction to essential hotel management roles
• Areas of management, including staff leadership, activity and event coordination, and food and beverage roles
• Foundations of integrated disciplines including business management, hospitality and tourism, logistics, and record keeping
• The role of an Executive Housekeeper
• Communication & Administrative Skills
• Detailed level of housekeeping training
• Advanced laundry skills and techniques
• Advanced organizational skills
• Advanced skills for entertaining guests
• Household maintenance schedules
• Staff management

How you will benefit

• This course provides fundamental knowledge and skills required to work in the hotel industry
• Learn the basics of hotel management without committing to years of study
• Obtain a certificate of training
• Improve necessary skills to work at the highest level of housekeeping necessary to be considered a head or executive housekeeper
• Opportunity to increase wages associated with this higher skillset
• Better prepared for a career in private service and gain higher confidence levels when interviewing for positions in this field by illustrating a broader skillset

1. Hotel Management
   1. Introduction: The Scope and Nature of Hotel Management
      1. The Hotel Industry
      2. The Scope of the Industry
      3. The Firm in the Hotel and Catering Industry
      4. Hotel Management
      5. Planning
      6. Policy
   2. Workplace & Hotel Organization
      1. Organization
      2. The Nature and Purpose of Organization
      3. The Mechanistic View of Organization
      4. The Human Relations View of Organization
      5. The Systems Approach to Organization
      6. Organization Structure
      7. The Informal Structure
      8. Hotel Organization
   3. Hotel Staff Management
      1. Work Charts
      2. Communication and Coordination
      3. Staff Management
      4. Monitoring Workloads and Work Procedures
      5. Authority/Chain of Command
      6. Career Structure
   4. Hospitality Control Systems
      1. Sources and Storage of Information
      2. Creating and Maintaining Information
      3. Creating and Maintaining Control Systems
      4. Types of Control
      5. Production Control
      6. Quality Control
      7. Sales Control
      8. Labor Utilization Control
      9. Materials Control
      10. Maintenance Control
      11. Financial Control
      12. Setting Standards and Corrective Action
      13. Work Study
      14. Organization and Methods
   5. Front Desk Operations (Reception)
      1. The Functions of the Front Office
      2. Customer Service
      3. Dealing with Grievances & Complaints
      4. Understanding Communication
      5. Conversation Development
      6. Using the Telephone
      7. Business Letters
      8. Promotions and Customer Relations
      9. Client Interpersonal Skills, Self Esteem & Reinforcement, etc.
   6. Servicing Rooms and General Cleaning
      1. Service Equipment
      2. Direct Purchase of Hire of Equipment
      3. Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibers
      4. Linen Room Organization
   7. Building and Facility Maintenance
      1. Daily
      2. Periodic and Planned Preventative Maintenance
      3. Frequent Maintenance Problems
      4. Safety, Furniture
      5. Fittings
      6. Managing Maintenance
      7. Building Maintenance
      8. Toilets and Locker Rooms
   8. Activities Management
      1. Tour desk, gymnasium, events (e.g. Weddings, balls etc.)
      2. In house Services
      3. Recreation Facilities
      4. Guest Information Services
      5. Swimming Pools
      6. Spa & Sauna Facilities
      7. Activities Management
      8. Tourism
   9. Food & Beverage Service
      1. Types of Food Service (e.g. Room Service, Bar, Restaurant, Coffee Shop etc.)
      2. Kitchen Design & Equipment
      3. Service Facilities
      4. Food Service Management
      5. Food Purchasing
      6. Dealing with Complaints
2. Executive Housekeeper
   1. Introduction
      1. Nature of Becoming an Executive Housekeeper
   2. Housekeeping Maintenance
      1. Professional Cleaning – Rooms
      2. Professional Cleaning – Objects, Areas, and Surfaces
   3. Laundry
      1. Laundry & Linens
      2. Dry Cleaning
      3. Closet Management
   4. Cleaning Products & Tools
      1. Essentials for Cleaning
   5. Organization
      1. Fundamentals
   6. Schedules
      1. Creating Housekeeping Schedules
   7. Entertaining
      1. Tableware
      2. Table Setting & Service
      3. Event Planning Support
   8. Staff Management
      1. Executive Housekeeper Staff Managing Skills

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Any word processing application.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Recommended Supplementary Materials:

• David K. HAYES and Jack D. NINEMEIER (2016) Hotel Operations Management (3rd Edition)
• Leonardo INGHILLERI & Micah SOLOMON (2010) Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
• Micah SOLOMON (2016)- The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
• Jokima HILLER (2015) - 7 EASY Ways to Show Your Employees YOU Care! A Booklet for Hotel Managers and Others
• Martha Stewart – Housekeeping

Prerequisites:

There are no prerequisites to take this course.

Can I register for courses if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

No.

When can I start this course?

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

After you register, you will receive (12) months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

What if I don't have enough time to complete the course within the time frame provided?

If you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee will be charged. If you are funded through a third-party organization, approval may also be required.

What kind of support will I receive?

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

What happens when I complete the course?

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.

Am I guaranteed a job?

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."