Veterinary Office Manager

This Veterinary Assistant Online Certificate Program will teach you the essential skills for managing the business aspects of a veterinary practice and becoming a veterinary assistant. Learn the necessary skills to become a pivotal member of a veterinary practice. Microsoft Word and Excel certifications provide foundational skills that jump off a resume. You’ll also learn QuickBooks so you can understand accounts payable and receivable, and payroll. This program will set you on the path to success as a Veterinary Office Manager.

Prepares You For...

Careers

• Veterinary Office Manager
• Veterinary Practice Manager
• Veterinary Hospital Manager

What You'll Learn…

In this program you will learn the essential skills for managing the business aspects of a veterinary practice and becoming a veterinary assistant and how to manage a veterinary office, including understanding Microsoft Word, Excel, and QuickBooks.

 

Upon completion of this program you will:

• Understand the duties of the veterinary assistant.
• Learn the anatomy and physiology of the major organ systems.
• Master office communication skills and see how to handle medical records.
• Learn how to determine age and gender of animals.
• Find out how to restrain animals seen at the hospital.
• Discover how to take vital signs such as temperature, pulse, and respiration rate.
• Learn how to trim nails, empty anal sacs, and properly bathe animals.
• Identify the hazards you'll face in a veterinary hospital from anesthetics, infections, and X-rays,
• Explore the reproductive cycles, diseases, and sterility procedures in cats and dogs.
• Find out how vaccines work, when to give them, and how to administer them.
• Learn the basics of feline and canine nutrition, including prescription foods.
• Create, edit, format, and print Microsoft Word documents
• Learn advanced formatting, drawing tools, create and manage tables, and work with column layouts
• Learn working with tables of contents, footnotes, and endnotes, adding comments, tracking changes, comparing and combining documents, creating envelopes and labels, using Mail Merge, and protecting documents. 
• Create, modify, and format Excel worksheets, perform calculations, and print Excel workbooks. 
• Learn to use advanced Excel formulas, work with lists, work with illustrations and charts, and use advanced formatting techniques. 
• Learn to work with pivot tables, audit worksheets, work with data tools, protect documents for collaboration with others, and work with macros.
• Know bookkeeping and collection procedures
• Understand basic bookkeeping and accounting concepts
• Gain familiarity with closing the books and generating basic financial statements
• Handle and account for cash, accounts payable and accounts receivable transactions
• Account for inventory
• Account for fixed assets and depreciation
• Utilize purchase and sales orders
• Understand how to set up a new company file in QuickBooks and learn the basic features and functionality of QuickBooks
• Locate and create a variety of reports to analyze company performance in QuickBooks
• Set up, save, import and secure QuickBooks files

Do you love animals? Have you ever considered a career in a veterinary office? This Veterinary Assistant Online Certificate course will teach you the essential skills for managing the business aspects of a veterinary practice and becoming a veterinary assistant working with the animals you love. You’ll also receive certifications in Microsoft Word and Excel which provide foundational skills that jump off a resume in any office environment. In addition, you’ll learn QuickBooks in order to understand accounts payable, accounts receivable, and payroll. This course will set you on the path to success as a Veterinary Office Manager and beyond.

You’ll first study the major organ systems that you’ll need to know about as a veterinary assistant. Next, you’ll move to front office duties so you can see how to work with clients and handle medical records. You'll also delve into the communication skills that come in handy for the assistant. Then the course moves to the area you're probably most interested in—the back of the hospital. You’ll see how to restrain animals for procedures, take their vital signs (temperature, pulse, and respiration rate), trim their nails, and properly bathe them. You'll also gain the expertise you need to educate clients about key topics in pet care, such as nutrition, vaccinations, and administering medication. The course also shows you how you can be an asset during surgery and dental procedures by monitoring heart rate and breathing, passing instruments to the surgeon, and charting teeth. You’ll learn how to prepare prescriptions, take blood samples, perform laboratory tests, and take radiographs. In addition, you’ll learn to use QuickBooks 2018 and be prepared for the Microsoft Office Specialist Certification exams 77-727 and 77-728 (Excel) and 77-725 and 77-726 (Word), the fees for these exams are included in this course.

Veterinary Assistant

I. Module 1: Getting Started file
II. Module 2: Welcome to the Veterinary Hospital file
III. Module 3: Getting Ready for Your First Visit file
IV. Module 4: Physiology and Anatomy 1: Directional Signs and the Skeletal System file
V. Module 5: Physiology and Anatomy 2: The Nervous System, Endocrine System, and Muscles and Joints file
VI. Module 6: Physiology and Anatomy 3: The Circulatory and Respiratory Systems file
VII. Module 7: Physiology and Anatomy 4: The Digestive System, Urogenital System, Liver, and Spleen file
VIII. Module 8: Front Office Duties: Records, Confidentiality, and Client Relations file
IX. Module 9: More Front Office Tips, and Determining Age and Gender of Kittens and Puppies file
X. Module 10: Canine Restraint file
XI. Module 11: Feline and Exotic Restraint file
XII. Module 12: The Physical Examination: Procedures, Restraint, and Vital Signs file
XIII. Module 13: Everyday Procedures for the Veterinary Assistant file
XIV. Module 14: Workplace Hazards and Infection Control file
XV. Module 15: The Reproductive Cycle and Sterilization Procedures file
XVI. Module 16: Vaccinology file
XVII. Module 17: Nutrition Basics and Prescription Foods file
XVIII. Module 18: Prescriptions: Preparing and Calculating Doses file
XIX. Module 19: Prescriptions: Types of Medications and What They Do file
XX. Module 20: Giving Medications file
XXI. Module 21: The Euthanasia Process file
XXII. Module 22: Taking Blood Samples file
XXIII. Module 23: Interpreting Blood Tests and Handling Blood file
XXIV. Module 24: Urine Collection, Handling, and Interpretation file
XXV. Module 25: Tests: Serology, Scrapings, Smears, Flotations, and Necropsies file
XXVI. Module 26: Radiographs and Personal Safety file
XXVII. Module 27: Radiographic Positioning file
XXVIII. Module 28: Pain Recognition and Emergency Care file
XXIX. Module 29: Dentistry: Charting, Tooth Disease, and Dental Care file
XXX. Module 30: External Parasites: Fleas, Ticks, Mites, and More file
XXXI. Module 31: Parasites of the Gastrointestinal Tract and Heart file
XXXII. Module 32: Poisonings in Pets file
XXXIII. Module 33: Surgery 1: Preparing the Patient file
XXXIV. Module 34: Surgery 2: Your Role During and After file
XXXV. Module 35: Understanding Animal Behavior file
XXXVI. Module 36: The Job Search and Future Opportunities file
FINAL EXAM


Professional Bookkeeping with QuickBooks 2017 (Software Included)

I.    Bookkeeping Concepts
    A. Bookkeeping Defined
    B. The Journal and The Ledger
    C. Special Journals and the Worksheet
    D. Financial Statements and Closing the Books
    E. Merchandising Accounts
    F. Depreciation and Checking Accounts
    G. Petty Cash and Interest
    H. Payroll, Partnerships, and Corporations

II.    QuickBooks – Introductory Concepts
    A. Getting Started
    B. The Chart of Accounts
    C. Company Lists
    D. Bank Accounts
    E. Fixed Assets and Depreciation
    F. Accounts Payable I
    G. Accounts Payable II
    H. Accounts Receivable I
    I. Accounts Receivable II
    J. Accounts Receivable III
    K. Inventory and Estimating
    L. Reporting


III.    QuickBooks – Intermediate Concepts
    A. Working with Company Files
    B. Securing Your Company Files
    C. List Items and Inventory
    D. Ordering and Selling Inventory
    E. Vendor Discounts and Credits and Adjusting Inventory
    F. Tracking Price Levels and Customer Discounts
    G. Tracking Vehicle Mileage
    H. Working with Customer Balances
    I. Batch Invoicing and Creating Letters
    J. Petty Cash and Gift Cards
    K. Owner Transactions and Journal Entries
    L. Loans and Budgets

Microsoft Word 2016

I.    Introduction to Microsoft Word 2016
    A. Creating a Microsoft Word Document
    B. The Ribbon
    C. The File Tab
    D. The Quick Access Toolbar
    E. Formatting Microsoft Word Documents
    F. Editing Documents
    G. Finalizing Microsoft Word Documents
    H. Introduction to Microsoft Word 2016 Exam

II.    Intermediate Microsoft Word 2016
    A. Advanced Formatting
    B. Working with Tables
    C. Working with Images
    D. Page Layout
    E. Working with Illustrations
    F. Viewing Your Document(s)
    G. Intermediate Microsoft Word 2016 Exam

III.    Advanced Microsoft Word 2016
    A. Working with Long Documents
    B. Reviewing and Collaborating on Documents
    C. Comparing and Combining Documents
    D. Managing Mailings
    E. Protecting Documents
    F. Random Useful Items
    G. Advanced Microsoft Word 2016 Exam

IV.    Microsoft Word 2016 Final Exam


Microsoft Excel

I.    Introduction to Microsoft Excel
        A.    Creating a Microsoft Excel Workbook
        B.    The Ribbon
        C.    The Backstage View (The File Menu)
        D.    Entering Data in Microsoft Excel Worksheets
        E.    Formatting Microsoft Excel Worksheets
        F.    Using Formulas in Microsoft Excel
        G.    Working with Rows and Columns
        H.    Editing Worksheets
        I.    Finalizing Microsoft Excel Worksheets
        J.    Microsoft Excel Features that Were New in 2013
        K.    Features New in 2016
        L.    Introduction to Microsoft Excel 2016 Exam

II.    Intermediate Microsoft Excel 2016
        A.    Advanced Formulas
        B.    Working with Lists
        C.    Working with Illustrations
        D.    Visualizing Your Data
        E.    Working with Tables
        F.    Advanced Formatting
        G.    Microsoft Excel Features that Were New in 2013
        H.    Features New in 2016
        I.    Intermediate Microsoft Excel 2016 Exam

III.    Advanced Microsoft Excel 2016
        A.    Using Pivot Tables
        B.    Auditing Worksheets
        C.    Data Tools
        D.    Working with Others
        E.    Recording and Using Macros
        F.    Random Useful Items
        G.    Microsoft Excel Features that Were New in 2013
        H.    Advanced Microsoft Excel 2016 Exam

IV.    Microsoft Excel Final Exam

Recommended Supplementary Materials (Books, Software, Products, etc.)
To complete this program, you will need a PC running on Windows XP or newer. This program is not compatible with a Mac. You will also need an Internet connection and e-mail capability. Adobe Flash Player and Adobe Acrobat Reader are required for this course.

Click here to download the Acrobat Reader.
Click here to download the Flash Player.

ed2go provides the required textbooks for this course. Each student will receive the following:

• Tasks for the Veterinary Assistant, by Paula Pattengale

ed2go provides the required textbook, Bookkeeping Made Simple and the QuickBooks 2017 (PC) software.

The bookkeeping portion of this course can be taken on either an IBM-compatible computer (PC) or a Mac. The QuickBooks content can be taken on an IBM-compatible computer (PC) or a Mac. If you use a Mac, you must purchase the Mac version of the software, although some of the screen shots within the content may differ.

Important: According to Intuit, the Mac version of QuickBooks 2016 is the final version. Although the final version ends with 2016, it will support the 2017 files from Windows users until 2018.

Microsoft Word 2016 and Excel 2016 can only be taken on a PC; it is not Mac compatible. It is compatible with Windows XP and later operating systems and you will need the latest version of Internet Explorer, Firefox, Chrome, or Safari.

We highly recommend that you use Firefox or Chrome in place of other web browsers.

Adobe Acrobat Reader or an alternative software application to open and read PDF files is required. You will also need the Microsoft Office 2016 Suite  for this program as there are no free trials. 

Manuals are included as downloadable PDFs throughout the program.

You do not need any prior experience or training in this field. This program is designed to prepare you to become a veterinary assistant and learn the entry-level position concepts and skills to manage a veterinary practice as a full-charge bookkeeper.

You should have an Internet connection and e-mailing capabilities and be familiar with using the Internet. You'll also need to have QuickBooks 2017 installed on your computer in order to complete the QuickBooks-related portion of the program.

Students should be familiar with using a personal computer, mouse, and keyboard. They should be comfortable in a Windows environment, and launch and close activities and navigate to information stored on the computer. They should also have an ability to manage files and folders.

1.  Can I register for programs if I am an international student?

Yes, because ed2go programs are online you never have to actually travel to the school.  Most schools offer telephone or online registration.

2.  How long does it take to complete a program?

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace.  When you register, you’ll receive eighteen (18) months to complete the program. 

3.  What if I don't have enough time to complete my program within the time frame provided?

The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

4.  Do I have to buy additional materials?

No

5.  Can I get financial assistance?

ed2go courses are non-credit courses, so they do not qualify for federal aid.  In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.  Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

6.  What happens when I complete the program?

Upon successful completion of the program, you will be awarded a certificate of completion. 

7.  Am I guaranteed a job?

ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases.  We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job.  Facilitators will also be available to use as a professional reference upon completion of the program.  Potential students should always do research on the job market in their area before registering.

8.  Who will be my instructor?

Each student is paired with a facilitator for one-on-one interaction.  The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance.  All of our facilitators are successful working professionals in the fields in which they teach.

9.  What software or hardware do I need in order to take online programs and what are the system requirements?

In order to take our online programs, you must have access to a computer and the Internet.  You can access the program contents from any Web-enabled computer.  You don’t have to use the same computer to log-in to the program every time.  We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

10.  Can I use a Mac?

The Bookkeeping portion of this course can be taken on either an IBM-compatible computer (PC) or a Mac. The QuickBooks content can be taken on an IBM-compatible computer (PC) or a Mac. If you use a Mac, you must purchase the Mac version of the software, although some of the screen shots within the content may differ. Microsoft Word 2016 and Excel 2016 can only be taken on a PC; it is not Mac compatible. The Administrative Dental Assistant portion of this program you will need a PC running on Windows XP or newer. This program is not compatible with a Mac.

11.  How can I get more information about this program?

If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above).  If you are visiting us during non-business hours, please feel free to send us a question using the “Contact Us” form to the right.  You may also call us at 1-877-221-5151.  We will answer your questions promptly. 

12.  When can I start the program?

Our programs are all open enrollment.  You can register and start the program as soon as you are ready.

Please note:  Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

13.  Does this program prepare for a certification?

Yes, you will be prepared for the Microsoft exams 77-727 and 77-728 (Excel) and 77-725 and 77-726 (Word).