• CATALOG
  • FINANCIAL ASSISTANCE
  • MILITARY
  • LOGIN
Home > Training Programs > Other > ITIL Foundation (Voucher Included)
CALL
NOW

855.520.6806

Fill out the form below

Close Window

Thank you for your interest in this program. We should be contacting you shortly.

Close Window

ITIL Foundation (Voucher Included)

itil-foundation-certification
$795.00 (USD)

OVERVIEW

DETAILS

OUTLINE

I.   Lesson 1: Introducing ITIL
II.   Lesson 2: Service management and stakeholders
III.   Lesson 3: Functions, roles and processes
IV.   Lesson 4: The service lifecycle
V.   Lesson 5: Service Strategy key concepts
VI.   Lesson 6: Service Strategy processes
VII.   Lesson 7: Service Design key concepts
VIII.   Lesson 8: Service Design processes (1)
IX.   Lesson 9: Service Design processes (2)
X.   Lesson 10: Service Transition processes (1)
XI.   Lesson 11: Service Transition processes (2)
XII.   Lesson 12: Service Operation processes
XIII.   Lesson 13: Service Operation functions
XIV.   Lesson 14: CSI
XV.   Lesson 15: Roles
XVI.   Lesson 16: Technology considerations
XVII.   Lesson 17: The sample exam

REQUIREMENTS

PREREQUISITES

INSTRUCTOR

FAQS

The State University of New York - Fredonia
Extended Learning
2146 Fenton Hall
Fredonia, NY 14063 US
MAIN CONTENT

Copyright © Education To Go. All rights reserved. The material on this site cannot be reproduced or redistributed unless you have obtained prior written permission from Education To Go. Education To Go and ed2go are registered trademarks of Education To Go, a part of Cengage Learning.