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Germanna Community College
Home > Training Programs > Career Online High School > High School Diploma with Retail Customer Service Skills Training
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High School Diploma with Retail Customer Service Skills Training

adult-high-school-diploma
$1,295.00 (USD)

DETAILS

OUTLINE

  1. 18 High School Credits
  2. Retail Customer Service 1: Semester 1
    1. Pretest
    2. Understanding Self-Esteem
    3. Setting Goals
    4. Learning Styles
    5. Professional Uses of Technology
    6. Security in Technology
    7. 21st-Century Written Business Communication
    8. Time Management
    9. Stress Management
    10. Anger Management
    11. Conflict Resolution Strategies
    12. Communication and Diversity
    13. Communication in the Workplace
    14. Sexual Harassment Awareness
    15. Ethical Behavior
    16. Retail Customer Service 1: Semester 1 End of Semester Exam
  3. Retail Customer Service 1: Semester 2
    1. Pretest
    2. Basics of Note-Taking
    3. Reading Comprehension
    4. Understanding and Improving Study Habits
    5. Memory Techniques
    6. Test-Tasking Skills
    7. Effective Environments for Learning
    8. Distractions and Deterrents to Educational Success
    9. What is Motivation?
    10. Self-Motivation
    11. Trust and Motivation
    12. Change as a Motivator
    13. Embracing Change
    14. Critical Thinking Basics
    15. Problem Solving Model
    16. Decision Making
    17. Improving Decision Making
    18. Retail Customer Service 1: Semester 2 End of Semester Exam
  4. Retail Customer Service 2: Semester 1
    1. Pretest
    2. Communication Overview
    3. Verbal Communication
    4. Verbal Business Communication
    5. Written Communication
    6. Written Business Communication
    7. Nonverbal Communication
    8. Communication Styles and Interpersonal Communication
    9. Effective Communication
    10. Active Listening
    11. Assertive vs. Aggressive Communication
    12. Communicating in Difficult Situations
    13. Difficult Behaviors in the Workplace
    14. Negativity and Power Struggles at Work
    15. Working with Procrastinators and Untrustworthy People
    16. Communicating by Telephone
    17. Networking for Success
    18. Retail Customer Service 2: Semester 1 End of Semester Exam
  5. Retail Customer Service 2: Semester 2
    1. Pretest
    2. What is Stress?
    3. Signs and Symptoms of Stress
    4. Sources of Stress
    5. Techniques for Managing Stress
    6. Anxiety and Stress
    7. Mindset and Stress
    8. Stress and Values Clarification
    9. Stress at Work
    10. Emotional Intelligence (EI)
    11. Emotional Intelligence Skills
    12. Understanding Anger
    13. Anger Cycle
    14. Anger Management
    15. Conflict Basics
    16. Conflict Resolution
    17. Addressing Violent Situations
    18. Retail Customer Service 2: Semester 2 End of Semester Exam

REQUIREMENTS

PREREQUISITES

INSTRUCTOR

FAQS

Germanna Community College

Daniel Technology Center
18121 Technology Drive
Culpeper, VA 22701 US
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