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Certificate in Workplace Mediation

conflict-resolution-training
$3,695.00 (USD)

OUTLINE

I.    Mediation Certificate
                A.    Justice and Alternative Dispute Resolution
                B.    Overview of InAccord® Conflict Analysis Model
                C.    Phases and Stages of the InAccord® Conflict Analysis Model
                D.    The Touchstone Skills Part
                E.    The Touchstone Skills Part II
                F.    Crafting the Memorandum of Agreement
                G.    Special Issues in Mediation
                H.    Legal Processes and Ethics
II.    Applied Practice
                A.    InAccord® Conflict Analysis in Practice
                B.    Touchstone Skills in Practice
                C.    InAccord® Demo Practice
                D.    Facilitating InAccord® Phase Two, Stage 1 Interventions
                E.    Facilitating the InAccord® Caucus
                F.    InAccord® Phase Two, Stages 2 & 3 Interventions
                G.    InAccord® Phase Two, Stage 4 Interventions
                H.    Ethical Dilemmas and Mitigation
III.    Workplace Mediation Certificate
                A.    Overview of Workplace Conflict Resolution
                B.    InAccord® Conflict Analysis model applied Workplace Disputes
                C.    Law and Workplace Conflict
                D.    Workplace Discrimination
                E.    Termination and Other Employee Disputes
                F.    Labor and Union Disputes
                G.    Workplace Violence
                H.    Ethics in the Resolution of Workplace Disputes

REQUIREMENTS

PREREQUISITES

INSTRUCTOR

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GateWay Community College
Community Education
108 North 40th Street
Phoenix, AZ 85034 US
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