• CATALOG
  • MILITARY
  • LOGIN
      Forget your password?
  • Open Search Dialog
Harford Community College
Home > Training Programs > Other > ITIL Capability Expert
Contact: Dawn Reimer
443-412-2317 [email protected]
CALL
NOW

855.520.6806

Fill out the form below

*

*

*

*

*

*

By continuing you are agreeing to have ed2go contact you.
Close Window

Thank you for your interest in this program. We should be contacting you shortly.

Close Window

ITIL Capability Expert

itil-v3-certification
$1,995.00 (USD)

OVERVIEW

DETAILS

OUTLINE

  1. ITIL Release, Control and Validation
    1. Introduction to RCV
    2. Change Management
    3. Service Asset and Configuration Management
    4. Service Validation and Testing
    5. Release and Deployment Management
    6. Request Fulfilment
    7. Change Evaluation
    8. Knowledge Management
    9. Roles and Responsibilities
    10. Technology and Implementation
    11. Sample Exam
    12. Practice Exams
  2. ITIL Service Offerings and Agreement
    1. Introduction to SOA
    2. Service Portfolio Management
    3. Service Catalogue Management
    4. Service Level Management
    5. Demand Management
    6. Supplier Management
    7. Financial Management
    8. Business Relationship Management
    9. Technology and Implementation
    10. Sample Exam
    11. Practice Exams
  3. ITIL Operational Support and Analysis
    1. Introduction to OSA
    2. Event Management
    3. Incident Management
    4. Request Fulfilment
    5. Problem Management
    6. Access Management
    7. The Service Desk
    8. Functions and Roles
    9. Technology and Implementation
    10. Sample Exam
    11. Practice Exams
  4. ITIL Planning, Protection and Optimisation
    1. Introduction to PPO
    2. Demand Management
    3. Capacity Management
    4. Availability Management
    5. Information Security Management
    6. IT Service Continuity Management
    7. Technology and Implementation
    8. Sample Exam
    9. Practice Exams
  5. ITIL Managing Across the Lifecycle
    1. Service Lifecycle Key Concepts
    2. Communication and Stakeholder Management
    3. Process Integration Across the Lifecycle
    4. Managing Services Across the Lifecycle
    5. Governance and the Organisation
    6. Measurement
    7. Implementing and Improving Service Management
    8. Sample Exam
    9. Practice Exams
  6. Implementing ITSM
    1. IT Service Management Visioning
    2. ITSM Assessment
    3. ITSM Planning
    4. ITSM Initial Wins
    5. ITSM Design
    6. ITSM Transition
    7. Ongoing Improvement

REQUIREMENTS

PREREQUISITES

INSTRUCTOR

FAQS

Harford Community College

401 Thomas Run Road
Continuing Education
Bel Air, MD 21015 US
MAIN CONTENT

Copyright © Education To Go. All rights reserved. The material on this site cannot be reproduced or redistributed unless you have obtained prior written permission from Education To Go. Education To Go and ed2go are registered trademarks of Education To Go, a part of Cengage Learning.