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ITIL Lifecycle Expert (Vouchers Included)

itil-training-online
$3,595.00 (USD)

OVERVIEW

DETAILS

OUTLINE

  1. ITIL Service Strategy
    1. Introduction
    2. Introduction to Service Strategy
    3. Strategy Basics
    4. Strategy and Services
    5. Service Economics
    6. Utility and Warranty
    7. Value and Customer Satisfaction
    8. Service Provider Types and Sourcing
    9. FMITS Introduction
    10. FMITS Process Management
    11. Service Portfolio Management Introduction
    12. Service Portfolio Management Process Management
    13. Service Portfolio Management: Defining Services
    14. SMITS
    15. Demand Management
    16. Business Relationship Management Introduction
    17. Business Relationship Management Process Management
    18. Governance
    19. Organisational Development and Design
    20. Technology Consideration
    21. Service Strategy through the Lifecycle
    22. Challenges, Risks and CSFs
    23. Sample Exam
    24. Practice Exams
  2. ITIL Service Operation
    1. Introduction
    2. Foundation Review
    3. Introduction to Service Operation
    4. Service Operation Principles
    5. Service Operation Processes
    6. Service Operation through the Lifecycle
    7. Common SO Activities
    8. Organising SO
    9. Organising SO
    10. Technology Considerations
    11. Implementing SO
    12. Challenges, CSFs, and Risks
    13. Sample Exam
    14. Practice Exams
  3. ITIL Service Design
    1. Introduction
    2. Foundation Review
    3. Service Management Practice
    4. Introduction to Service Design
    5. Service Design Principles
    6. 5 Design Aspects
    7. BSM and SOA
    8. Service Catalogue Management
    9. Service Level Management
    10. Capacity Management
    11. Availability Management
    12. ITSCM
    13. Information Security Management
    14. Supplier Management
    15. Design Coordination
    16. Technology Related Activities
    17. Organising for Service Design
    18. Consideration of Technology
    19. Implementation and Improvement
    20. Sample Exam
    21. Practice Exams
  4. ITIL Service Transition
    1. Introduction
    2. Foundation Review
    3. Introduction to Service Transition
    4. Service Transition Principles
    5. Transition Planning and Support
    6. Change Management
    7. Service Asset and Configuration Management
    8. Release and Deployment Management
    9. Service Validation and Testing
    10. Change Evaluation
    11. Knowledge Management
    12. Managing Communication and Commitment
    13. Managing Organisational and Stakeholder Change
    14. Stakeholder Management
    15. Organising for Service Transition
    16. Technology Consideration
    17. Introducing Service Transition
    18. Challenges, CSFs and Risks
    19. Sample Exam
    20. Practice Exams
  5. ITIL Continual Service Improvement
    1. Introduction
    2. Foundation Review
    3. Service Management as a Practice
    4. Introduction to CSI
    5. CSI Principles Part 1
    6. CSI Principles Part 2
    7. 7 Step Improvement Process
    8. CSI through the Lifecycle
    9. Service Measurement
    10. Metrics and Measurement
    11. ROI and the Business Case
    12. Reporting, SLM and the Business
    13. Assessments and Benchmarking
    14. Measurement and Reporting Frameworks and the Deming Cycle
    15. Supporting Methods and Techniques
    16. Organising for CSI
    17. CSFs, Challenges and Risks
    18. Implementing CSI
    19. Technology Considerations
    20. Sample Exam
    21. Practice Exams
  6. ITIL Managing Across the Lifecycle
    1. Service Lifecycle Key Concepts
    2. Communication and Stakeholder Management
    3. Process Integration Across the Lifecycle
    4. Managing Services Across the Lifecycle
    5. Governance and the Organisation
    6. Measurement
    7. Implementing and Improving Service Management
    8. Sample Exam
    9. Practice Exams
  7. Implementing ITSM
    1. IT Service Management Visioning
    2. ITSM Assessment
    3. ITSM Planning
    4. ITSM Initial Wins
    5. ITSM Design
    6. ITSM Transition
    7. Ongoing Improvement

REQUIREMENTS

PREREQUISITES

INSTRUCTOR

FAQS

Huron Area Technical Center

1299 South Thomas Road
Suite 1
Bad Axe, MI 48413 US
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