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Defining quality can be a challenge because it means different things to different people. It could mean meeting or exceeding the needs of customers or it could mean products being free from defects. Perhaps it's the excellent customer service you receive from an organization or the efficient processes used to provide a product or service.
This course introduces quality concepts to help you understand what quality means and how it is used every day gathered from a variety of industries. It will help prepare you for the American Society for Quality (ASQ) Certified Quality Improvement Associate certification exam. The course outline follows the Certified Quality Improvement Associate (CQIA) body of knowledge (BoK) and explores the history and evolution of quality, quality tools, working with teams, assessing customer-supplier relationships, and more. This course includes a voucher which is pre paid access to sit for American Society for Quality (ASQ) Certified Quality Improvement Associate certification exam upon eligibility and course completion.
A Jumpstart into Quality
A. Terms, concepts, and
B. Benefits of quality
C. Quality philosophies
A. Team organization
B. Roles and
C. Team formation and
A. Continuous improvement
B. Process improvement
C. Quality improvement
A. Internal and external
B. Customer satisfaction
C. Supplier management
This online program can only be taken on a PC or Mac. It is compatible with Windows XP and later operating systems. You will need the latest version of Internet Explorer, Firefox, Chrome, or Safari and high speed internet connection. Adobe Acrobat Reader or an alternative software application to open and read PDF files is required. Adobe Flash Player 10.3 is required.
There are no prerequisites to take this program.
This is not an instructor facilitated course; however, support will be provided through email, online forms, and phone.
1. Can I register for
programs if I am an international student?
Yes, because ed2go programs are online you never
actually travel to the school. Most
schools offer telephone or online registration.
2. How long does it
take to complete a program?
All of our programs are self-paced and open
you can start them when you want and finish them at your own pace. When you register, you’ll receive six (6)
months to complete the program.
3. What if I don't
have enough time to complete my program within the time frame provided?
The time allotted to complete your program has
calculated based on the number of hours for each program, so don't
much about not completing in time. If, after a concerted effort, you
unable to complete, your Student Advisor will help you work out a
completion date. Please note that a fee may be charged for an extension.
4. Do I have to buy
5. Can I get
ed2go courses are non-credit courses, so they do
for federal aid. In some states,
vocational rehab or workforce development boards will pay for qualified
students to take our courses.
Additionally, some students may qualify for financial assistance
they enroll, if they meet certain requirements.
6. What happens when
I complete the program?
Upon successful completion of the program, you
awarded a certificate of completion.
7. Am I guaranteed a
ed2go programs will provide you with the skills
you need to
obtain an entry-level position in most cases.
We don’t provide direct job placement services, but our
career counselors will help you build your resume and are available to
advice on finding your first job.
Facilitators will also be available to use as a professional
upon completion of the program.
Potential students should always do research on the job market
area before registering.
8. Who will be my
This is not an instructor facilitated program; however, support will be provided through email, online forms, and phone.
9. What software or
hardware do I need in order to take online programs and what are the
In order to take our online programs, you must
to a computer and the Internet. You can
access the program contents from any Web-enabled computer.
You don’t have to use the same computer to
log-in to the program every time. We
recommend that you have a word-processing program (Microsoft Word is
and the latest version of Internet Explorer.
10. Can I use a Mac?
11. How can I get
more information about this program?
If you have questions that are not answered on our
please feel free to contact us via LIVE chat (click the button above). If you are visiting us during non-business
hours, please feel free to send us a question using the “Contact Us”
the right. You may also call us at
1-877-221-5151. We will answer your
12. When can I start
Our programs are all open enrollment.
You can register and start the program as
soon as you are ready.
Please note: Once the
program curriculum is accessed online or through submission of a
shipment confirmation, refunds cannot be issued.
13. Does this program
prepare for a certification?
Yes, you will be prepared for the Certified
Improvement Associate exam.
Copyright © Education To Go. All rights reserved. The material on this site cannot be reproduced or redistributed unless you have obtained prior written permission from Education To Go. Education To Go and ed2go are registered trademarks of Education To Go, a part of Cengage Learning.
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