Facilitator Credentials: Certified Professional Coder, Certified
General Surgery Coder, Certified Healthcare Documentation Specialist,
Certified Electronic Health Records Specialist
Jennifer has worked in the allied health care industry for more than 20
years in every capacity from receptionist to practice manager.
Currently, she writes and edits courses and study guides about medical
coding, transcription, electronic health records, and the use of
technology in health care. She also regularly contributes online and
print articles about these topics and has actively helped prepare
industry professionals for the conversion to the ICD-10 coding system.
Facilitator Credentials: MBA in Healthcare Administration, Certified
Electronic Health Records Specialist
Rachael has been in the health care field for over ten years. She has
worked mostly on the insurance side of things, as a customer service
manager for dental insurance, a claims and customer service coach, and
a workers’ compensation case management biller and auditor. She works
daily with medical records and healthcare software.