The Veterinary Office Manager course will teach you the essential skills to manage the business aspects of a veterinary practice while also helping you prepare to work as a veterinary assistant. You will also learn keys skills in Microsoft Office that are useful in any profession, whether you are in an entry-level position or an experienced professional. In addition, you will learn QuickBooks Online to understand accounts payable, accounts receivable, and payroll, which provide foundational skills that jump off a resume in any office environment. Finally, this course also serves as preparation for the certification exams for Microsoft Word, Excel, and the QuickBooks Certified User exam. Upon completion, you will be on the path to success as a Veterinary Office Manager and beyond.

Upon successfully completing the course, you will receive vouchers to sit for the QuickBooks Certified User (QBCU) Exam and the Microsoft exams  MO-200 and MO-201 (Excel) and MO-100 and MO-101 (Word). The voucher is prepaid access to sit for the certifying exam upon eligibility. Proctor fees may apply, which are not included.

Disclaimer: An externship with any organization is not guaranteed. All students must apply to the program and complete the prerequisite criteria before being accepted. Positions in the externship program are contingent on availability at each location. Students may also set up their own externship at any other retail or hospital facility. Additional hours will be required.

What you will learn

• The anatomy and physiology of the major organ systems
• How to handle medical records and communicate with clients and coworkers
• How to restrain animals for procedures, take vital signs, and bathe them
• All about nutrition, vaccinations, and administering medication.
• How to assist during surgery and dental procedures.
• Preparation of prescriptions and taking blood samples and radiographs.
• Understand the duties of the veterinary assistant.
• Learn how to efficiently use the Microsoft Office Word and Excel and take these skills with you to any workplace
• Develop your professional communication skills and understand office etiquette
• Understand the best ways to create and send information or data for the most impact
• Perform fundamental analysis of accounts, financial documents, and reports
• Perform essential bookkeeping duties and tasks
• Apply basic accounting principles (accrual method, depreciation, and so on) to bookkeeping practices
• Understand fundamental accounting concepts and how QuickBooks works to support these concepts

How you will benefit

• Obtain the essential skills for becoming a veterinary assistant and managing the business aspects of a veterinary office, including understanding Microsoft Word, Excel, and QuickBooks.
• Prepare for the QuickBooks Certified User (QBCU) Exam and the Microsoft Expert exams for Excel and Word
• Assistance from our Externship Coordinator and access to our Externship Starter Kit

1. Microsoft Word
   1. Introduction to Microsoft Word
      1. Creating a Microsoft Word Document
      2. The Ribbon
      3. The File Tab
      4. The Quick Access Toolbar
      5. Formatting Microsoft Word Documents
      6. Editing Documents
      7. Finalizing Microsoft Word Documents
      8. Introduction to Microsoft Word Exam
   2. Intermediate Microsoft Word
      1. Advanced Formatting
      2. Working with Tables
      3. Working with Images
      4. Page Layout
      5. Working with Illustrations
      6. Viewing Your Document(s)
      7. Intermediate Microsoft Word Exam
   3. Advanced Microsoft Word
      1. Working with Long Documents
      2. Reviewing and Collaborating on Documents
      3. Comparing and Combining Documents
      4. Managing Mailings
      5. Protecting Documents
      6. Random Useful Items
      7. Advanced Microsoft Word Exam
   4. Microsoft Word Final Exam
2. Microsoft Excel
   1. Introduction to Microsoft Excel
      1. Creating a Microsoft Excel Workbook
      2. The Ribbon
      3. The Backstage View (The File Menu)
      4. Entering Data in Microsoft Excel Worksheets
      5. Formatting Microsoft Excel Worksheets
      6. Using Formulas in Microsoft Excel
      7. Working with Rows and Columns
      8. Editing Worksheets
      9. Finalizing Microsoft Excel Worksheets
      10. Introduction to Microsoft Excel Exam
   2. Intermediate Microsoft Excel
      1. Advanced Formulas
      2. Working with Lists
      3. Working with Illustrations
      4. Visualizing Your Data
      5. Working with Tables
      6. Advanced Formatting
      7. Intermediate Microsoft Excel Exam
   3. Advanced Microsoft Excel
      1. Using Pivot Tables
      2. Auditing Worksheets
      3. Data Tools
      4. Working with Others
      5. Recording and Using Macros
      6. Random Useful Items
      7. Advanced Microsoft Excel Exam
   4. Microsoft Excel Final Exam
3. Veterinary Assistant
   1. Getting Started file
   2. Welcome to the Veterinary Hospital file
   3. Getting Ready for Your First Visit file
   4. Physiology and Anatomy 1: Directional Signs and the Skeletal System file
   5. Physiology and Anatomy 2: The Nervous System, Endocrine System, and Muscles and Joints file
   6. Physiology and Anatomy 3: The Circulatory and Respiratory Systems file
   7. Physiology and Anatomy 4: The Digestive System, Urogenital System, Liver, and Spleen file
   8. Front Office Duties: Records, Confidentiality, and Client Relations file
   9. More Front Office Tips, and Determining Age and Gender of Kittens and Puppies file
   10. Canine Restraint file
   11. Feline and Exotic Restraint file
   12. The Physical Examination: Procedures, Restraint, and Vital Signs file
   13. Everyday Procedures for the Veterinary Assistant file
   14. Workplace Hazards and Infection Control file
   15. The Reproductive Cycle and Sterilization Procedures file
   16. Vaccinology file
   17. Nutrition Basics and Prescription Foods file
   18. Prescriptions: Preparing and Calculating Doses file
   19. Prescriptions: Types of Medications and What They Do file
   20. Giving Medications file
   21. The Euthanasia Process file
   22. Taking Blood Samples file
   23. Interpreting Blood Tests and Handling Blood file
   24. Urine Collection, Handling, and Interpretation file
   25. Tests: Serology, Scrapings, Smears, Flotations, and Necropsies file
   26. Radiographs and Personal Safety file
   27. Radiographic Positioning file
   28. Pain Recognition and Emergency Care file
   29. Dentistry: Charting, Tooth Disease, and Dental Care file
   30. External Parasites: Fleas, Ticks, Mites, and More file
   31. Parasites of the Gastrointestinal Tract and Heart file
   32. Poisonings in Pets file
   33. Surgery 1: Preparing the Patient file
   34. Surgery 2: Your Role During and After file
   35. Understanding Animal Behavior file
   36. The Job Search and Future Opportunities file
4. Professional Bookkeeping with QuickBooks Online
   1. Introduction to Bookkeeping
   2. Accounting Basics
   3. Getting Started With QuickBooks Online
   4. The Chart of Accounts
   5. Centers and Lists
   6. Bank Accounts
   7. Recording Expenses and Paying Bills
   8. Credit Cards and Loans
   9. Sales Receipts
   10. Invoices, Estimates, and Customizing Sales Forms
   11. Billable Expenses and Customer Credits
   12. Sales Taxes and Reports
   13. Midterm Exam
   14. Product and Service Items
   15. Managing Inventory
   16. Managing Projects and Sales
   17. Progress Invoicing, Late Fees, and Bad Debts
   18. Payroll
   19. Fixed Assets and Loans
   20. Business Entities and Owner Transactions
   21. Banking Rules, Receipts, and Budgets
   22. Adjusting and Reviewing the Books
   23. Starting a Bookkeeping Business
   24. Your Career Roadmap: The Job Search and Future Opportunities (Optional Lesson)
   25. Communication and Organization (Optional Lesson)

Requirements:

Hardware Requirements:

• This course can only be taken on a PC. Macs and Chromebooks are not compatible.

Software Requirements:

• PC: Windows 10 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
• QuickBooks Online (Free 1-year subscription and practice site included in enrollment.) An additional subscription or software purchase for QuickBooks Online is not required to complete this course. However, please note that this course is only suitable for the QuickBooks Online version.
• Microsoft Word and Excel 2019 or Microsoft Office 365 (not included in enrollment). While Microsoft Word and Excel 2019 are ideal, you can use the desktop versions of each included with Microsoft 365. Please note: There may be some differences between your version of these programs and what you see in the course.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. Manuals are included as downloadable PDFs throughout the Microsoft portions of the course.

The following materials will be shipped to you approximately 7-10 business days after enrollment in the Veterinary Assistant Training portion of the program:

• Tasks for the Veterinary Assistant

The following materials will be shipped to you approximately 7-10 business days after enrollment in the Professional Bookkeeping with QuickBooks Online portion of the program:

• Bookkeeping for Dummies
• QuickBooks Online software
• Your enrollment in this course includes a free 1-year full subscription to QuickBooks Online. You will be shown how to access and activate this subscription. Manuals are included as downloadable PDFs throughout the course.

Prerequisites:

A High School Diploma or equivalent is recommended but not essential. You do not need any prior experience or training in this field. This course is designed to prepare you to become a veterinary assistant and learn the entry-level position concepts and skills to manage a veterinary practice as a full-charge bookkeeper.

You should have an Internet connection and be familiar with using the Internet. You should have basic computer skills. You should be comfortable in a Windows environment, launch and close activities, and navigate information stored on the computer. You should also have the ability to manage files and folders.

What does a veterinary office manager do?

Veterinary office managers are responsible for overseeing and coordinating administrative procedures in veterinary clinics or hospitals. In this role, you will ensure that the daily operation of the veterinary office runs smoothly and efficiently by scheduling appointments, billing pet owners for services provided, ordering office supplies, and helping supervise other office staff. In addition, the professional in this role will run the veterinary business to allow veterinarians and clinical veterinary staff to focus on caring for animals instead of the details of running a business.

How to become a certified veterinary office manager?

The typical career path for a veterinary office manager involves earning a high school diploma or GED (although this is not required), then enrolling in a certificate course to learn the job's specifics. Generally, 1-2 years of veterinary and office management experience is preferred by employers. The Veterinary Office Manager course will provide you with the skills and knowledge you need to succeed in your future career, in addition to putting you on the path to finding employment as a veterinary office manager upon successfully earning your certificate of completion.

How much does a veterinary office manager make?

According to ZipRecruiter, the median salary for veterinary office managers in the United States is just over $41,000. However, you may be able to command a higher salary upon entering the profession by possessing a certification to prove to employers that you have what it takes to run their veterinary offices efficiently. This course also serves as preparation for three certification exams, including the Microsoft Word, Excel, and the QuickBooks Certified User exam.

How long does it take to become a veterinary office manager?

The Veterinary Office Manager course is self-paced and offers open enrollment, so you can start whenever you are ready and finish at your own pace. When you register, you will receive 18 months to complete the course. Employers generally prefer that applicants possess 1-2 years of experience in veterinary and office management, which means this course is a great way to show potential employers you have the fundamentals and skill set needed to perform the duties required in this profession.

What is the difference between a veterinary office manager and a veterinary practice manager?

A veterinary office manager's role is similar to that of a head veterinary receptionist with additional responsibilities. The veterinary office manager does perform management duties where other veterinary office staff are concerned, such as scheduling, inventory orders, accounts receivable, and ensuring consistent application of patient or client services. On the other hand, a veterinary practice manager is one step above the veterinary office manager on the organizational flow chart. The person in this role spends at least half of their time performing management duties strictly and has some formal professional practice management training. Veterinary practice managers will have all the responsibilities of a veterinary office manager and be responsible for marketing, budgeting, staffing, accounting, fee structures, and equipment and facility management.

Does this course provide a veterinary assistant certification?

The National Association of Veterinary Technicians in America has a certification course that began in 2012. Currently, this requires attending a college that also has a veterinary technician certification course. Once NAVTA creates a way for online courses to lead to certification, we will be exploring this avenue.

How do you become a veterinary assistant?

The typical career path for a veterinary assistant involves earning a high school diploma or GED (although this is not required), then enrolling in a certificate course to learn the specifics of the job. Upon earning a certificate, the graduate finds employment as a veterinary assistant. The Veterinary Assistant course from ed2go is a great start; you'll get a professional reference from your instructor that you may use to find a job.

Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

Yes, you will be prepared for the Intuit QuickBooks Certified User (QBCU) exam and the Microsoft exams MO-200 and MO-201 (Excel) and MO-100 and MO-101 (Word).

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive eighteen (18) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.