Certified Quality Improvement Associate (CQIA)

Defining quality can be a challenge because it means different things to different people. It could mean meeting or exceeding the needs of customers or it could mean products being free from defects. Perhaps it's the excellent customer service you receive from an organization or the efficient processes used to provide a product or service.

This course introduces quality concepts to help you understand what quality means and how it is used every day gathered from a variety of industries. It will help prepare you for the American Society for Quality (ASQ) Certified Quality Improvement Associate certification exam. The course outline follows the Certified Quality Improvement Associate (CQIA) body of knowledge (BoK) and explores the history and evolution of quality, quality tools, working with teams, assessing customer-supplier relationships, and more. This course includes a voucher which is pre paid access to sit for American Society for Quality (ASQ) Certified Quality Improvement Associate certification exam upon eligibility and course completion.

I.             Welcome

II.            Introduction: A Jumpstart into Quality

III.           Pre-Test

IV.          Quality Concepts

     A.      Terms, concepts, and principles

     B.      Benefits of quality

     C.      Quality philosophies

V.            Team Basics

     A.      Team organization

     B.      Roles and responsibilities

     C.      Team formation and group dynamics

VI.          Continuous Improvement Techniques

     A.      Continuous improvement

     B.      Process improvement

     C.      Quality improvement tools

VII.         Customer-Supplier Relations

     A.      Internal and external customers and suppliers

     B.      Customer satisfaction

     C.      Supplier management

VIII.        Post-Test

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows XP or later.
• Mac: OS X Snow Leopard 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Flash Player. Click here to download the Flash Player.
• Adobe Acrobat Reader. Click here to download the Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

• Digital copy: Certified Quality Improvement Associate Handbook

Prerequisites:

There are no prerequisites to take this course.

1.  Can I register for programs if I am an international student?

Yes, because ed2go programs are online you never have to actually travel to the school.  Most schools offer telephone or online registration.

2.  How long does it take to complete a program?

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace.  When you register, you’ll receive six (6) months to complete the program. 

3.  What if I don't have enough time to complete my program within the time frame provided?

The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

4.  Do I have to buy additional materials?

No

5.  Can I get financial assistance?

ed2go courses are non-credit courses, so they do not qualify for federal aid.  In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.  Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

6.  What happens when I complete the program?

Upon successful completion of the program, you will be awarded a certificate of completion. 

7.  Am I guaranteed a job?

ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases.  We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job.  Facilitators will also be available to use as a professional reference upon completion of the program.  Potential students should always do research on the job market in their area before registering.

8.  Who will be my instructor?

This is not an instructor facilitated program; however, support will be provided through email, online forms, and phone.

9.  What software or hardware do I need in order to take online programs and what are the system requirements?

In order to take our online programs, you must have access to a computer and the Internet.  You can access the program contents from any Web-enabled computer.  You don’t have to use the same computer to log-in to the program every time.  We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

10.  Can I use a Mac?

Yes

11.  How can I get more information about this program?

If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above).  If you are visiting us during non-business hours, please feel free to send us a question using the “Contact Us” form to the right.  You may also call us at 1-877-221-5151.  We will answer your questions promptly. 

12.  When can I start the program?

Our programs are all open enrollment.  You can register and start the program as soon as you are ready.

Please note:  Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

13.  Does this program prepare for a certification?

Yes, you will be prepared for the Certified Quality Improvement Associate exam.