Training Programs

Hospitality

Hotel Management

Contact: Alex Alves
alex.alves@Cengage.com

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Hotel Management

This course provides a comprehensive introduction to the fundamentals of the hospitality industry and an overview of the various roles and responsibilities within hotel management.

$995.00 (USD)

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schedule
                                100 Course Hrs
                            

                                Code
                                    GES609
                            
calendar_today
                                6 Months
                            
grid_onOpen enrollment
speedSelf paced

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Overview

Objective

Outline

Introduction: The Scope and Nature of Hotel Management
1. The Hotel Industry
2. The Scope of the Industry
3. The Firm in the Hotel and Catering Industry
4. Hotel Management
5. Planning
6. Policy
Workplace & Hotel Organization
1. Organization
2. The Nature and Purpose of Organization
3. The Mechanistic View of Organization
4. The Human Relations View of Organization
5. The Systems Approach to Organization
6. Organization Structure
7. The Informal Structure
8. Hotel Organization
Hotel Staff Management
1. Work Charts
2. Communication and Coordination
3. Staff Management
4. Monitoring Workloads and Work Procedures
5. Authority/Chain of Command
6. Career Structure
Hospitality Control Systems
1. Sources and Storage of Information
2. Creating and Maintaining Information
3. Creating and Maintaining Control Systems
4. Types of Control
5. Production Control
6. Quality Control
7. Sales Control
8. Labor Utilization Control
9. Materials Control
10. Maintenance Control
11. Financial Control
12. Setting Standards and Corrective Action
13. Work Study
14. Organization and Methods
Front Desk Operations (Reception)
1. The Functions of the Front Office
2. Customer Service
3. Dealing with Grievances & Complaints
4. Understanding Communication
5. Conversation Development
6. Using the Telephone
7. Business Letters
8. Promotions and Customer Relations
9. Client Interpersonal Skills, Self Esteem & Reinforcement, etc.
Servicing Rooms and General Cleaning
1. Service Equipment
2. Direct Purchase of Hire of Equipment
3. Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibers
4. Linen Room Organization
Building and Facility Maintenance
1. Daily
2. Periodic and Planned Preventative Maintenance
3. Frequent Maintenance Problems
4. Safety, Furniture
5. Fittings
6. Managing Maintenance
7. Building Maintenance
8. Toilets and Locker Rooms
Activities Management
1. Tour desk, gymnasium, events (e.g. Weddings, balls etc.)
2. In house Services
3. Recreation Facilities
4. Guest Information Services
5. Swimming Pools
6. Spa & Sauna Facilities
7. Activities Management
8. Tourism
Food & Beverage Service
1. Types of Food Service (e.g. Room Service, Bar, Restaurant, Coffee Shop etc.)
2. Kitchen Design & Equipment
3. Service Facilities
4. Food Service Management
5. Food Purchasing
6. Dealing with Complaints

Requirements

Prerequisites

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Instructor

Thea Roberts

Thea Roberts is an instructor with a background in business administration. Previously, she was a finance officer and employment advisor. She also held a position in the Washington State Ombudsman Program. Roberts holds a Bachelor of Commerce and a Master of Arts.

FAQs

What is the average salary in hotel management?

According to Indeed.com, the average salary of a hotel manager is $60,540 per year in the U.S. as of October 1, 2023.

Does this course prepare you for a certification?

No.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

Our courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.

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