Defining quality can be a challenge because it means different things to different people. It could mean meeting or exceeding the needs of customers or it could mean products being free from defects. Perhaps it’s the excellent customer service you receive from an organization or the efficient processes used to provide a product or service.
This program introduces quality concepts to help you understand what quality means and how it is used every day. It is a fully narrated online program with examples gathered from a variety of industries.
The program outline follows the Certified Quality Improvement Associate (CQIA) body of knowledge (BoK) and explores the history and evolution of quality, quality tools, working with teams, assessing customer-supplier relationships, and more.
An eBook copy of the Certified Quality Improvement Associate Handbook is included in the program’s resources to aid in your learning.
If you’re planning on taking the CQIA exam, this program will help you confirm your understanding of the items in the CQIA BoK using questions with feedback and interactive activities knowledge checks and tests built with exam-style, multiple-choice questions.
Please note that the questions in this program are not actual exam questions.