Dental Office Manager

In this comprehensive online course, you will gain the skills and knowledge to prepare yourself to work as a dental office manager. You will learn all aspects of managing the dental office, including dental terminology and anatomy, bookkeeping, maintaining medical records, accounts receivable and reimbursement, billing patients and insurance, scheduling patients, and performing procedural and diagnostic coding. After completing this course, you'll be prepared to begin a rewarding career as a dental office manager in this popular and energizing medical field.

Upon completion, you will also be prepared for the Microsoft Office Specialist Certification exams for Excel (77-727, 77-728) and Word (77-725, 77-726). The fees for these exams are included in this course.

What you will learn

• Learn dental terminology
• Communicate effectively with patients and coworkers
• Become proficient with scheduling and recall systems
• Relate to patients in a professional, caring manner
• Perform inventory management and equipment maintenance
• Learn advanced features of Microsoft Word to work with documents effectively
• Learn the advanced functions for working with Excel workbooks
• Account for inventory and fixed assets and depreciation
• Learn accounting functions in QuickBooks, including how to set up, save and secure QuickBooks files

How you will benefit

• Understand the role of the administrative dental assistant
• Understand teamwork in the dental office
• Maintain quality patient records
• Understand information management in the dental office
• Know how to process dental insurance
• Understand basic bookkeeping and accounting concepts
• Learn to use DENTRIX G4 software
• Know the basic features and functionality of QuickBooks
• Be prepared for the Microsoft Office Excel and Word certifications

1. Administrative Dental Assistant
   1. The Dental Profession
      1. Orientation to the Dental Profession: Dental Basics
   2. Orientation to the Dental Profession: Dental Basics
   3. Interpersonal and Communication Skills
      1. Communication Skills and Telephone Techniques
      2. Written Correspondence
      3. Patient Relations
      4. Dental Healthcare Team Communication
   4. Records Management
      1. Patient Clinical Records
      2. Information Management
   5. Scheduling and Recall Systems
      1. Dental Patient Scheduling
      2. Recall Systems
   6. Dental Insurance Processing
   7. Financial Management
      1. Financial Arrangements and Collection Procedures
      2. Bookkeeping Procedures: Accounts Receivable
      3. Bookkeeping Procedures: Accounts Payable
   8. Office Equipment and Inventory
      1. Inventory Management
      2. Office Equipment
      3. Computers in the Dental Office
   9. Employment Strategies
2. Professional Bookkeeping with QuickBooks 2018 (Software Included)
   1. Bookkeeping Concepts
      1. Bookkeeping Defined
      2. The Journal and The Ledger
      3. Special Journals and the Worksheet
      4. Financial Statements and Closing the Books
      5. Merchandising Accounts
      6. Depreciation and Checking Accounts
      7. Petty Cash and Interest
      8. Payroll, Partnerships, and Corporations
   2. QuickBooks – Introductory Concepts
      1. Getting Started
      2. The Chart of Accounts
      3. Company Lists
      4. Bank Accounts
      5. Fixed Assets and Depreciation
      6. Accounts Payable I
      7. Accounts Payable II
      8. Accounts Receivable I
      9. Accounts Receivable II
      10. Accounts Receivable III
      11. Inventory and Estimating
      12. Reporting
   3. QuickBooks – Intermediate Concepts
      1. Working with Company Files
      2. Securing Your Company Files
      3. List Items and Inventory
      4. Ordering and Selling Inventory
      5. Vendor Discounts and Credits and Adjusting Inventory
      6. Tracking Price Levels and Customer Discounts
      7. Tracking Vehicle Mileage
      8. Working with Customer Balances
      9. Batch Invoicing and Creating Letters
      10. Petty Cash and Gift Cards
      11. Owner Transactions and Journal Entries
      12. Loans and Budgets
3. Microsoft Word 2016
   1. Introduction to Microsoft Word 2016
      1. Creating a Microsoft Word Document
      2. The Ribbon
      3. The File Tab
      4. The Quick Access Toolbar
      5. Formatting Microsoft Word Documents
      6. Editing Documents
      7. Finalizing Microsoft Word Documents
      8. Introduction to Microsoft Word 2016 Exam
   2. Intermediate Microsoft Word 2016
      1. Advanced Formatting
      2. Working with Tables
      3. Working with Images
      4. Page Layout
      5. Working with Illustrations
      6. Viewing Your Document(s)
      7. Intermediate Microsoft Word 2016 Exam
   3. Advanced Microsoft Word 2016
      1. Working with Long Documents
      2. Reviewing and Collaborating on Documents
      3. Comparing and Combining Documents
      4. Managing Mailings
      5. Protecting Documents
      6. Random Useful Items
      7. Advanced Microsoft Word 2016 Exam
4. Microsoft Excel
   1. Introduction to Microsoft Excel
      1. Creating a Microsoft Excel Workbook
      2. The Ribbon
      3. The Backstage View (The File Menu)
      4. Entering Data in Microsoft Excel Worksheets
      5. Formatting Microsoft Excel Worksheets
      6. Using Formulas in Microsoft Excel
      7. Working with Rows and Columns
      8. Editing Worksheets
      9. Finalizing Microsoft Excel Worksheets
      10. Microsoft Excel Features that Were New in 2013
      11. Features New in 2016
      12. Introduction to Microsoft Excel 2016 Exam
   2. Intermediate Microsoft Excel 2016
      1. Advanced Formulas
      2. Working with Lists
      3. Working with Illustrations
      4. Visualizing Your Data
      5. Working with Tables
      6. Advanced Formatting
      7. Microsoft Excel Features that Were New in 2013
      8. Features New in 2016
      9. Intermediate Microsoft Excel 2016 Exam
   3. Advanced Microsoft Excel 2016
      1. Using Pivot Tables
      2. Auditing Worksheets
      3. Data Tools
      4. Working with Others
      5. Recording and Using Macros
      6. Random Useful Items
      7. Microsoft Excel Features that Were New in 2013
      8. Advanced Microsoft Excel 2016 Exam

Requirements:

Hardware Requirements:

• This course must be taken on a PC. Macs are not compatible.

Software Requirements:

• Windows 8 or newer.
• Browser: The latest version of Internet Explorer, Firefox, or Chrome. (We recommend Firefox or Chrome).
• QuickBooks 2018 (not included in enrollment).
• Microsoft Office 2016 Suite (not included in enrollment).
• Adobe Acrobat Reader. Download the Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Administrative Dental Assistant
• Student Workbook to Accompany the Administrative Dental Assistant

Additionally, this course will provide you with DENTRIX® software that consists of sample practice opportunities. You can use this software to engage in activities and tasks that you would perform in an actual practice and use it to demonstrate your skills.

Manuals are included as downloadable PDFs throughout the course.

Prerequisites:

You should be proficient in keyboarding, have a basic understanding of a word-processing computer program (Microsoft Word is recommended), and have a command of English grammar and punctuation. You should be comfortable in a Windows environment, and have the ability to launch and close activities and navigate to information stored on the computer. They should also have an ability to manage files and folders. No dental office work experience is required.

This course is designed to prepare you for an entry-level position as a full-charge bookkeeper. You do not need any prior experience or training in this field.

Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

Yes, you will be prepared for the Microsoft exams 77-727 and 77-728 (Excel) and 77-725 and 77-726 (Word).

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive eighteen (18) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.