- This course can be taken on either a PC or Mac.
- Software Requirements:
- PC: Windows XP or later
- Mac: OS X Snow Leopard 10.6 or later.
- Browser: The latest version of Internet Explorer, Firefox, Chrome, or Safari.
- Adobe Flash Player. Click here to download the Flash Player.
- Adobe Acrobat Reader. Click here to download the Acrobat Reader.
- Email capabilities and access to a personal email account.
- Any word processing application.
- Software must be installed and fully operational before the course begins.
Instructional material requirements:
The instructional materials required for this course are included in enrollment.
All materials for this course are provided online.
Recommended Supplementary Materials:
- David K. HAYES and Jack D. NINEMEIER (2016) Hotel Operations Management (3rd Edition)
- Leonardo INGHILLERI & Micah SOLOMON (2010) Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
- Micah SOLOMON (2016)- The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
- Jokima HILLER (2015) - 7 EASY Ways to Show Your Employees YOU Care! A Booklet for Hotel Managers and Others
- Martha Stewart – Housekeeping