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Certified Mediator and Arbitrator

$3,695.00 (USD)


Whether you are looking to improve your conflict resolution skills and abilities in the workplace, at home, or in private practice, the Certified Mediator and Arbitrator program is for you. This three course program will provide you with a comprehensive knowledge and skill set and end with a Certification Exam based on your studies.

In this program, you will learn how to effectively help others negotiate and collaborate through difficult disputes. This program provides Mediators Without Borders ® training on the InAccord Conflict Analysis model for both mediation and arbitration practice, in addition to practice opportunities where you can apply your new skills in simulated role plays. As part of the arbitration training, you will learn how to facilitate a hearing, weigh evidence and testimony, and render an award.


Prepares You For...

Careers in:
  • State and Local Government
  • Finance and Insurance
  • Private Practice


  • Mediators Without Borders Professional Certification Exam

What You'll Learn...

In this program, you will learn how to effectively help others negotiate and collaborate through the most difficult disputes using the InAccord® Conflict Analysis model for mediation. The Mediators Without Borders Certified Mediator and Arbitrator program will prepare you for a meaningful career in variety of different settings.

Competency Checklist:

During the course of this program you will learn to do the following:

  • Articulate the use of the InAccord® Conflict Analysis model for use in mediation and arbitration           
  • Examine the three phases and four stages of the inAccord® model used in mediation and arbitration
  • Explore the pre-interview and post-interview phases of the InAccord®  mediation and arbitration model
  • Apply the Touchstone Skills of questioning, reflecting, and reframing to simulated mediation and arbitration cases
  • Apply inAccord® surveys to simulated mediation and arbitration cases, and analyze the results
  • Examine and apply the InAccord® model to the most common workplace disputes

“The use of this seal is not an endorsement by the HR Certification Institute of the quality of the activity.  It means that this activity has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.”







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San Jose State University

One Washington Square
San Jose, CA 95192 US

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