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Springfield Technical Community College
Home > Training Programs > Hospitality > Food and Customer Service Skills Training
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Food and Customer Service Skills Training

customer-service-training
$850.00 (USD)

DETAILS

OUTLINE

  1. 18 High School Credits
  2. Food and Customer Service Skills Training Preparation Courses
    1. Managing Self and Others
      1. Sem. 1: Communicating with Power, Budgeting and Saving
      2. Sem. 2: Managing Change, Motivation, Management Skills, Legal Issues
    2. Customer Service and Food Safety
      1. Sem. 1: Customer Service, Workplace and Food Safety
      2. Sem. 2: NEHA Professional Food Manager
    3. Life and Career Skills
      1. Sem. 1: Communication, Self Management, Work & Life Balance, Building Relationships
      2. Sem. 2: Workplace Environment, Team Work, Workplace Innovation
    4. Personal Management Skills
      1. Sem. 1: Stress Management, Dealing with Difficult People, Sexual Harassment in the Workplace
      2. Sem. 2: Time Management Fundamentals and Techniques

REQUIREMENTS

PREREQUISITES

INSTRUCTOR

FAQS

Springfield Technical Community College
Workforce Training
Continuing Education and Workforce Development
1 Armory Square
Springfield, MA 01102 US
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