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University of Missouri at Kansas City
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Call Center Supervisor

call-center-supervisor
$2,195.00 (USD)

DETAILS

The call center industry is rapidly evolving. Customers have more self-service options, so call centers are handling more advanced services. This course will prepare you for a supervisor role in today's complex call center. You will gain the skills you need to effectively lead your team, including performance measurement, coaching, increasing morale, staff retention, tracking KPIs, quality assurance, and workforce management.

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University of Missouri at Kansas City
TALENTLINK
5100 Rockhill Road
Kansas City, MO 64110 US
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