As the most widely accepted approach to IT service management, earning your ITIL 4 certification is a vital step in your career as an IT management professional. This course covers key concepts of IT service management to prepare you for the ITIL 4 certification exam. You'll dive into service management, ITIL principles and the service value system (SVS). You will also gain an understanding of the ITIL 4 service management framework and how it adapts to modern technology. The voucher is prepaid access to sit for the ITIL 4 Foundation exam upon eligibility.